Collection Manager-Two Wheeler Finance-Collection

Kotak Mahindra Bank; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Kotak Mahindra Bank in Bengaluru seeks an experienced Senior Collections Manager to lead a 9+ member team, drive strategic collection initiatives, and ensure compliant, timely recovery of loans across retail portfolios. The role demands strong leadership, customer focus, and data-driven decision making.

The candidate should have 5+ years in collection management, with mortgage/credit card experience preferred, and be adept at coordinating with finance, legal, and operations to meet targets and

Qualifications

• A bachelor’s degree in business, finance or related field preferred.
• Minimum 5 years of experience in collection management, especially in two-wheeler/credit card sectors.
• Proven leadership and management skills with ability to motivate a team.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong analytical and problem‑solving abilities, data-driven mindset.
• Proficiency in collection management software and MS Office tools.
• Ability to work independently and manage multiple priorities effectively.
• Familiarity with regulatory requirements and compliance standards in finance.
• Willingness to stay updated with industry trends and best practices.
• Proactive and results-driven approach to work.

Responsibilities

• Lead a team of collection executives, provide evaluations, training, and guidance.
• Oversee the end-to-end collection process, addressing bottlenecks and issues.
• Develop and implement effective collection strategies for timely loan recovery.
• Collaborate with finance and legal to ensure regulatory and policy compliance.
• Monitor collection performance, identify trends and opportunities for improvement.
• Build and maintain strong customer relationships and brand image.
• Handle customer inquiries and resolve complaints promptly and accurately.
• Prepare regular reports on collection performance for senior management.
• Ensure data privacy and security compliance.

Skills

Leadership

Team management

Communication

Analytical skills

Data-driven mindset

Education

Graduate

MBA

Tools

MS Office

Collection management software

Job description

Job Description:

• Allocate, Drive, monitor and review field force towards achieving budgeted numbers.


• Coordinates with accounts, legal and operations for related functional support.


• Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets.


• Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team.


• Ensuring employee/agency quality while recruitment and leveraging productivity.


• Take ownership of High Value accounts ensure seamless collection.


• Job Requirements:


• Graduate/ MBA


• Tactful and Persuasive


• Experience in retail collections preferably credit cards at least of 7 years


• Over experience required is of more than 10 years

Responsibilities

• Manage and lead a team of collection executives, providing performance evaluations, training, and guidance.


• Oversee the entire collection process, including identifying and resolving potential issues or bottlenecks.


• Develop and implement effective collection strategies, ensuring timely and efficient recovery of loan payments.


• Collaborate with other departments, such as finance and legal, to ensure compliance with regulatory requirements and company policies.


• Monitor and analyze collection performance, identifying trends and areas for improvement.


• Build and maintain strong relationships with customers, ensuring a positive and professional brand image.


• Handle customer inquiries and complaints, providing timely and accurate resolutions.


• Stay updated with industry trends and best practices in collection management.


• Prepare and present regular reports on collection performance to senior management.


• Ensure compliance with data privacy and security regulations.

Qualifications

• A bachelors degree in business, finance, or a related field is preferred.


• Minimum 5 years of experience in collection management, with a strong understanding of the two-wheeler finance industry.


• Proven leadership and management skills, with the ability to motivate and guide a team.


• Excellent communication and interpersonal skills, with a customer-centric approach.


• Strong analytical and problem-solving abilities, with a data-driven mindset.


• Proficiency in using collection management software and MS Office tools.


• Ability to work independently and manage multiple priorities effectively.


• Familiarity with regulatory requirements and compliance standards in the finance industry.


• Willingness to stay updated with industry trends and best practices.


• A proactive and results-driven approach to work.