Relationship Manager - Collections and Support Services

Kotak Mahindra Bank Limited; Gangapur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank Limited in Maharashtra seeks a Relationship Manager – Support Services – Collection to lead field collection operations, drive teams, and align with budgeted targets.

Must have Graduate or MBA, 7+ years in retail collections (credit cards preferred), and total experience over 10 years. This role involves coordinating with accounts, legal, and operations and overseeing a team of 9+ employees and agencies.

Qualifications

• Graduate or MBA is required.
• Experience in retail collections, preferably credit cards, with at least 7 years in the field.
• Total experience to be more than 10 years.

Responsibilities

• Allocate, drive, monitor and review field force towards achieving budgeted numbers.
• Coordinate with accounts, legal and operations for related functional support.
• Achieve monthly and yearly roll forward and loss provisioning targets.
• Manage a team of 9+ on-roll employees and field collection agencies, ensuring quality and productivity.

Skills

Tactful and Persuasive

Education

Graduate/MBA

Job description

Relationship Manager – SUPPORT SERVICES – Collection

Job Role

• Allocate, Drive, monitor and review field force towards achieving budgeted numbers.
• Coordinates with accounts, legal and operations for related functional support.
• Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets.
• Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team.
• Ensuring employee/agency quality while recruitment and leveraging productivity.
• Take ownership of High Value accounts ensure seamless collection.

Job Requirements

• Graduate/ MBA
• Tactful and Persuasive
• Experience in retail collections preferably credit cards at least of 7 years
• Over experience required is of more than 10 years

Same Posting Description for Internal and External Candidates