Relationship Manager - Client Servicing - Rohini

Tradeindia; Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

Tradeindia in Rohini, Delhi seeks an Assistant Manager / Relationship Manager / Deputy Manager to manage client relationships and drive renewals and upsell opportunities. The role demands 0–5 years of experience and Graduation.

You will build trusted client relationships, understand business goals, and coordinate with internal teams to deliver customized solutions while maintaining CRM records. This position is based in Rohini, Delhi.

Qualifications

• Graduation is required.
• 0–5 years of experience.
• Location is Rohini.
• Role focuses on client servicing and relationship management.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure client satisfaction.
• Understand client business goals and suggest relevant solutions.
• Share product/service updates to keep clients informed and engaged.
• Drive timely contract renewals and minimize client churn.
• Track client usage and engagement for high retention.
• Identify opportunities to upsell and cross-sell solutions.
• Coordinate with support, operations, and product teams to resolve queries.
• Maintain records of all client interactions and account activities in CRM.

Skills

Good Communication

Negotiation skills

Key account management

Client Servicing, retention and renews

Education

Graduation

Job description

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required (0-5) years

Education Required: Graduation

Location - Rohini

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
  
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
  
• Understand client business goals and suggest relevant solutions to help them achieve better results.
  
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
  

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
  
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
  
• Provide clients with ROI-driven insights to reinforce the value of our services.
  

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
  
• Collaborate with internal teams to customize offerings as per client needs.
  

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
  
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
  
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
  

Skills:

• Good Communication
  
• Negotiation skills
  
• Key account management skills
  
• Client Servicing, retention and renewals