Relationship Manager / Deputy Manager -Field Sales - Bengaluru

Tradeindia; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Tradeindia in Bengaluru is seeking a Relationship Manager / Deputy Manager to lead client servicing and relationship management with a focus on retention and renewals. You will engage clients, understand their business goals, and present relevant solutions to drive results.

Key tasks include driving contract renewals, tracking usage and satisfaction, and identifying upsell opportunities while collaborating with internal teams and maintaining CRM records for accurate account health reporting.

Qualifications

• Graduation is required.
• Excellent communication and negotiation abilities.
• Experience in client servicing and retention is preferred.
• Ability to understand client goals and propose solutions.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills

Good Communication

Negotiation skills

Key account management skills

Client Servicing, renewals

Education

Graduation

Job description

Designation - Relationship Manager / Deputy Manager

Experience Required (0-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
  
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
  
• Understand client business goals and suggest relevant solutions to help them achieve better results.
  
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
  

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
  
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
  
• Provide clients with ROI-driven insights to reinforce the value of our services.
  

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
  
• Collaborate with internal teams to customize offerings as per client needs.
  

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
  
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
  
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
  

Skills:

• Good Communication
  
• Negotiation skills
  
• Key account management skills
  
• Client Servicing, retention and renewals