Relationship manager - Field Sales - Pune

Tradeindia; Kalyani Nagar; Vor Ort; INR 350.000 - 700.000; Vollzeit

Zusammenfassung

Tradeindia in Pune is seeking an Assistant Manager / Relationship Manager / Deputy Manager to manage client relationships, service delivery and revenue growth. This role requires Graduation and 0-5 years of experience with strong communication and account management skills.

You will be the primary contact for assigned clients, conduct regular check-ins, drive renewals, identify upsell opportunities, and coordinate with support and product teams to ensure client success.

Qualifikationen

• Graduation is required.
• 0-5 years of experience.
• Strong communication and negotiation abilities.
• Experience in client servicing and relationship management is preferred.

Aufgaben

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
• Drive timely contract renewals and minimize client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce value of services.
• Identify opportunities to upsell and cross-sell solutions.
• Coordinate with support, operations, and product teams to resolve client queries; maintain CRM records; share updates on feedback and account health.

Kenntnisse

Good Communication

Negotiation skills

Key account management

Client Servicing, retention and renews

Ausbildung

Graduation

Jobbeschreibung

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Location : Pune

Experience Required (0-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills:

• Good Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals