Relationship Manager - Affordable Mortgage Loans

Idfc First Bank Limited; Pratapgarh; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Idfc First Bank Limited is seeking a Relationship Manager for Affordable Mortgage Loans in India. The role focuses on delivering exceptional client service, driving customer acquisition, and growing a high‑quality mortgage portfolio.

You will lead by example, mentor teammates, and promote digital adoption to enhance engagement. The candidate should have 5–10 years of relevant experience and a graduate degree.

Qualifications

• Graduate qualification required.
• 5–10 years of experience in relationship management or mortgage sales.

Responsibilities

• Generate sales opportunities for self and team by pursuing leads.
• Focus on acquiring new clients and building a high-yield mortgage portfolio.
• Ensure health and quality of the loan book through monitoring and risk management.
• Embrace digital tools to drive efficiency and customer engagement.
• Lead, mentor and support team members to meet business objectives.
• Maintain strong cross-functional collaboration and ensure regulatory compliance.

Skills

Relationship management

Sales

Digital adoption

Leadership

Education

Graduate

Job description

Job Requirements

Job Requirements

Role/ Job Title: Relationship Manager-Affordable Mortgage Loans

Function/ Department: Affordable Mortgage Loans

Job Purpose

'

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

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• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

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• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years