Relationship Manager - Affordable Mortgage Loans

Idfc First Bank Limited; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Idfc First Bank Limited is seeking a Relationship Manager for Affordable Mortgage Loans to deliver exceptional client service and grow the mortgage book.

You will drive client acquisition, manage relationships, monitor portfolio quality, and promote digital tools while mentoring team members to achieve business goals. You will collaborate with cross-functional teams across products, risk, and compliance to ensure best-in-class customer experience and regulatory adherence.

Qualifications

• Graduate
• 2-5 years of experience in relationship management or sales within banking or financial services.

Responsibilities

• Generate sales opportunities for self and team by proactively identifying potential leads.
• Acquire new clients with a focus on building a high-yield Affordable Mortgage portfolio.
• Monitor portfolio quality and manage risk to maintain healthy loan books.
• Promote digital adoption and use digital tools to drive efficiency and customer engagement.
• Lead, mentor and support team members to achieve business goals.

Skills

Relationship management

Sales skills

Digital tools

Team leadership

Education

Graduate

Tools

CRM software

Job description

Job Description:

Job Requirements:

Role/ Job Title:

Relationship Manager-Affordable Mortgage Loans

Function/ Department:

Affordable Mortgage Loans

Job Purpose:

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities:

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities:

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications:

Graduate

Years of Experience:

2-5 Years