Associate Relationship Manager - Affordable HL

Idfc First Bank Limited; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Idfc First Bank Limited seeks an Associate Relationship Manager for Affordable Mortgage Loans to deliver high-quality client service and drive new client acquisition. You will manage the end-to-end journey from onboarding to disbursement, ensuring prompt follow-ups and effective cross-selling across channels.

The role emphasizes building strong market relationships with local builders and channel partners to expand outreach while meeting income and product sales targets.

Qualifications

• Graduate with 0–2 years experience in client-facing roles.
• Strong communication and client-service mindset.
• Willingness to learn and grow in banking sales.

Responsibilities

• Identify new market opportunities and lead generation through localized initiatives.
• Service leads from various channels with timely follow-ups.
• Achieve targets for income, product sales and onboarding of new clients.
• Manage end-to-end customer journey from login to disbursement, including documentation and counselling.
• Provide proactive support to collections teams for EMI recoveries when needed.
• Develop market relationships by engaging with builders, business communities and channel partners.

Skills

Customer service

Sales

Lead generation

Relationship building

Education

Bachelor's degree

Job description

Job Requirements

Role/ Job Title: Associate Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans

Job Purpose:

'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.

Roles & Responsibilities:

• ' Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.

Secondary Responsibilities:

• ' Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.

Qualifications:

Graduate

Years of Experience:

0-2 years

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