Relationship Manager - Affordable LAP

Idfc First Bank Limited; Patiala District; On-site; INR 600,000 - 900,000; Full time

Job summary

Idfc First Bank Limited is seeking a Relationship Manager for Affordable LAP within the Affordable Mortgage Loans function. You will drive client acquisition, manage relationships, and ensure quality loan portfolios while embracing digital channels and coaching the team.

The role emphasizes customer retention, market expansion, and ongoing development of a high-yield Loan Against Property book.

Qualifications

• Graduate with 5–10 years of experience in relationship management.

Responsibilities

• Generate sales opportunities for self and team by pursuing potential leads.
• Acquire new clients with a focus on building a high-yield Loan Against Property portfolio.
• Monitor loan book health and manage risk.
• Promote and utilize digital tools to drive efficiency and customer engagement.
• Lead, mentor and support team members to achieve business goals.

Education

Graduate

Job description

Job Description

Role/ Job Title

Relationship Manager-Affordable LAP

Function/ Department

Affordable Mortgage Loans

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan AGainst Property portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years