Relationship Manager - Affordable Mortgage Loans

Idfc First Bank Limited; Chandigarh; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Idfc First Bank Limited in Chandigarh seeks a Relationship Manager for Affordable Mortgage Loans to deliver exceptional client service, grow a high-yield mortgage portfolio, and drive acquisition of new clients through targeted sales and relationship management.

You will lead by example, mentor the team, monitor loan quality, adopt digital tools to enhance customer engagement, and ensure compliance with regulatory norms while expanding the bank's presence in the market.

Qualifications

• Graduate degree required.
• 2–5 years of experience in relationship management or mortgage sales.
• Exposure to affordable mortgage products preferred.

Responsibilities

• Generate sales opportunities for self and team by identifying and pursuing potential leads.
• Acquire new clients to build a high-yield Affordable Mortgage portfolio.
• Monitor loan portfolio quality and manage risk.
• Promote the use of digital tools to drive efficiency and engagement with customers.
• Mentor and support team members to achieve professional goals and business objectives.
• Uphold customer service standards and ensure regulatory compliance.
• Collaborate cross-functionally to identify and capitalize on cross-selling opportunities.

Skills

Relationship building

Sales & lead generation

Digital adoption

Team leadership

Client engagement

Education

Graduate

Job description

Job Requirements

Job Requirements

Role/ Job Title: Relationship Manager-Affordable Mortgage Loans

Function/ Department: Affordable Mortgage Loans

Job Purpose

'

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

'

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

'

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

2-5 Years