Relationship Manager - Affordable Mortgage Loans

Idfc First Bank Limited; Bhopal; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Idfc First Bank Limited in India is seeking a Relationship Manager for Affordable Mortgage Loans to deliver exceptional client service and drive new client acquisition.

The role focuses on building a high-yield mortgage portfolio, maintaining loan quality, adopting digital tools, and mentoring the team to achieve business goals.

Applicants should be graduates with 5-10 years of experience and a track record in relationship management and sales within financial services.

Qualifications

• Graduate degree required.

Responsibilities

• Generate sales opportunities for self and team by proactively identifying and pursuing potential leads.
• Customer acquisition with emphasis on building a high-yield Affordable Mortgage portfolio.
• Portfolio quality through diligent monitoring and risk management.
• Digital adoption to drive efficiency and customer engagement.
• Team development by mentoring and supporting colleagues to meet business objectives.
• Cross-functional collaboration to identify cross-selling opportunities.
• Uphold high standards of customer experience and comply with regulatory norms.

Education

Graduate

Job description

Role/ Job Title

Relationship Manager-Affordable Mortgage Loans

Function/ Department

Affordable Mortgage Loans

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Affordable Mortgage portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years