Relationship Manager - Affordable LAP

Idfc First Bank Limited; Patiala District; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank Limited is seeking a Relationship Manager for the Affordable LAP segment in Patiala. The role focuses on delivering excellent client service, acquiring new clients, and managing a high-quality loan portfolio.

You will drive digital adoption, lead by example, and collaborate across teams to maximize cross-selling opportunities while ensuring regulatory compliance and customer satisfaction.

Qualifications

• Graduate is required
• 5–10 years of experience in related roles

Responsibilities

• Generate sales opportunities for self and team by proactively identifying and pursuing potential leads.
• Customer acquisition with focus on acquiring new clients for high-yield LAP portfolio.
• Monitor portfolio health and ensure loan book quality through risk management.
• Promote digital tools to drive efficiency and customer engagement.
• Lead, mentor and develop team members to hit business objectives.

Education

Graduate

Job description

Role/ Job Title

Relationship Manager-Affordable LAP

Function/ Department

Affordable Mortgage Loans

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield Loan AGainst Property portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example - groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

Graduate

Years of Experience

5-10 Years