Relationship Manager - Affordable HL

Idfc First Bank Limited; India; In loco; INR 800.000 - 1.500.000; Tempo pieno

Descrizione del lavoro

Idfc First Bank Limited seeks a Relationship Manager for Affordable Home Loans to deliver exceptional client service, drive customer retention, and acquire new clients to support business growth.

The role emphasizes building a high-yield home loan portfolio, maintaining loan quality, adopting digital tools, and mentoring the team to achieve objectives across the Affordable Mortgage Loans vertical.

Competenze

• Graduate with 5–10 years in relationship management or retail banking.
• Experience in home loans or mortgage products is preferred.

Mansioni

• Generate sales opportunities for self and team by proactively pursuing leads.
• Focus on acquiring new clients and building a high-yield home loan portfolio.
• Monitor portfolio health and manage risk to maintain quality.
• Promote digital tools to drive efficiency and customer engagement.
• Lead, mentor, and support team members to achieve business objectives.

Conoscenze

Relationship management

Sales

Digital tools adoption

Team leadership

Client service

Formazione

Graduate

Descrizione del lavoro

Job Requirements

Role/ Job Title: Relationship Manager-Affordable HL

Function/ Department: Affordable Mortgage Loans.

Job Purpose

• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management.
• Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion.

Roles & Responsibilities

• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads.
• Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio.
• Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management.
• Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement.
• Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives.

Secondary Responsibilities

• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms.
• Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities.

Qualifications

• Graduate
• Years of Experience: 5-10 Years