Relationship Manager

DCB Bank; Pune District; On-site; INR 350,000 - 450,000; Full time

Job summary

DCB Bank in Pune is seeking a results-driven professional to acquire new retail customers and cross-sell deposits and fee-based products. You will ensure prompt, error-free service processing and deliver a first-class customer experience.

The role requires ongoing knowledge of banking products, market trends, and a commitment to deepening customer relationships and market share.

Qualifications

• Experience in acquiring quality customers in retail banking.
• Ability to provide first-class service to existing customers.
• Willingness to cross-sell deposits and fee-based products.

Responsibilities

• Acquire new quality customers and cross-sell products.
• Ensure accurate, timely, and error-free processing of service requests.
• Improve customer relationships and deepen sales.
• Maintain knowledge of banking products and market trends.
• Ensure best visual impact of branches for customers.
• Other duties may be assigned by the Bank.

Skills

Customer service

Cross-selling

Sales

Banking product knowledge

Problem solving

Job description

Role & responsibilities

• To acquire new quality customers (should be able to focus on Retail TD, CASA, Fee based product) and cross sell various products as desired by the Bank from time to time
• To ensure accurate, timely and error free processing of customer service requests
• To overcome problems using guidelines and escape with expediency, when necessary.
• To ensure the best visual impact of the branches on customers

• To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
• To constantly endeavour to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• To overcome problems using guidelines and elevate with expediency, when necessary.
• *Other duties may be assigned from time to day as desired by the Bank

Preferred candidate profile