Relationship Manager-Current Account - Pipeline

IDFC FIRST Bank; Dadri; On-site; INR 450,000 - 650,000; Full time

Job summary

IDFC FIRST Bank is seeking a Relationship Manager for Current Account to manage a client portfolio, drive CASA buildup, and cross-sell banking products. You will handle walk-in clients, onboard customers to Mobile/Net Banking, and coordinate with relationship managers for loan and trade services.

The role emphasizes delivering exceptional service, maintaining cash operations, and ensuring adherence to bank policies while achieving branch targets.

Qualifications

• Graduation: Any
• Post-graduation: Any

Responsibilities

• CASA values build up and new client acquisition.
• Ensure effective client engagement leading to cross sell.
• Increase in 'Product holding per customer' within mapped portfolio.
• Ensure all the clients engaged are profiled and presented with suitable banking products.
• Be solution oriented and ensure effective on- boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
• Ensure monthly operating plan is met to improve scorecard and decile rankings.
• Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
• Custodian of the branch vault, manage vault limits, cash, and non-cash transactions.
• Ensure Nil instances of cash shortage or excess at teller counter.
• Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
• Ensure strict adherence to the bank policies and compliance.
• Perform audit and ensure compliance to internal and external regulations and guidelines.
• Provide best in-class customer service to all clients to become their primary banker.

Skills

Relationship management

Cross-sell

Customer service

Banking products knowledge

Client acquisition

Education

Graduation (Any)

Post-graduation (Any)

Job description

Job Requirements

Role/ Job Title: Relationship Manager - Current Account

Function/ Department: Branch Banking

Job Purpose: The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals, and managing deliverables.

Roles & Responsibilities

• CASA values build up and new client acquisition.
• Ensure effective client engagement leading to cross sell.
• Increase in 'Product holding per customer' within mapped portfolio.
• Ensure all the clients engaged are profiled and presented with suitable banking products.
• Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
• Ensure monthly operating plan is met to improve scorecard and decile rankings.
• Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
• Custodian of the branch vault, manage vault limits, cash, and non-cash transactions.
• Ensure Nil instances of cash shortage or excess at teller counter.
• Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
• Ensure strict adherence to the bank policies and compliance.

Secondary Responsibilities

• Perform audit and ensure compliance to internal and external regulations and guidelines.
• Provide best in-class customer service to all clients to become their primary banker.

Education Qualification

Graduation: Any

Post-graduation: Any