Relationship Manager

DCB Bank; Nagpur District, Ahmednagar; On-site; INR 300,000 - 420,000; Full time

Job summary

DCB Bank invites applications for a branch-based role focused on acquiring new quality customers, retail term deposits, CASA, and cross-selling products, while ensuring accurate processing of service requests and maintaining branch visuals to enhance customer experience.

The role emphasizes delivering first-class service to existing customers, deepening relationships through sales, updating product knowledge, and staying aware of market trends and competition.

Responsibilities

• To acquire new quality customers (should be able to focus on Retail TD, CASA, Fee based product) and cross sell various products as desired by the Bank from time to time
• To ensure accurate, timely and error free processing of customer service requests
• To overcome problems using guidelines and escape with expediency, when necessary.
• To ensure the best visual impact of the branches on customers
• To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
• To constantly endeavour to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• To overcome problems using guidelines and elevate with expediency, when necessary.
• *Other duties may be assigned from time to day as desired by the Bank

Job description

Role & responsibilities

• To acquire new quality customers (should be able to focus on Retail TD, CASA, Fee based product) and cross sell various products as desired by the Bank from time to time
• To ensure accurate, timely and error free processing of customer service requests
• To overcome problems using guidelines and escape with expediency, when necessary.
• To ensure the best visual impact of the branches on customers

• To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
• To constantly endeavour to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• To overcome problems using guidelines and elevate with expediency, when necessary.
• *Other duties may be assigned from time to day as desired by the Bank

Preferred candidate profile