Relationship Manager

DCB Bank; Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

DCB Bank is seeking candidates for the role of CSM/Sr.CSM/RM/Sr.RM under Retail Liabilities Branch Banking. The successful applicant will focus on acquiring new quality customers and cross-selling bank products. Minimum 1.5 years of experience in retail banking is mandatory along with good communication skills in English and the local language. This position offers the opportunity to deepen customer relationships and enhance bank service offerings.

Qualifications

• Minimum 1.5 years experience in retail branch banking is mandatory.
• Good command in English and the local language is required.

Responsibilities

• Acquire new quality customers and cross-sell products.
• Ensure accurate processing of customer service requests.
• Improve existing customer relationships and deepen sales.

Skills

Sales experience

Communication skills

Geographical knowledge

Co-ordination skills

Job description

Location: Kondli

JOB DESCRIPTION

Role CSM/Sr.CSM/RM/Sr.RM (CASA Sales) under Retail Liabilities Branch Banking

Role & responsibilities

• To acquire new quality customers and cross sell various products as desired by the Bank from time to time
• To ensure accurate, timely and error free processing of customer service requests
• To overcome problems using guidelines and escalated with expediency, when necessary.
• To ensure the best visual impact of the branches on customers
• To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
• To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• To overcome problems using guidelines and escalated with expediency, when necessary.
• *Other duties may be assigned from time to time as desired by the Bank

Preferred candidate profile

• Mim 1.5yrs experience in retail branch Banking mandatory (100% sales profile).
• Good knowledge of the geographical area,
• Experience in banking as well as exposure to banking products is desired
• Communication skills with good command in English and Local Language is mandatory
• Working knowledge of PPTs and understanding of MIS.
• Disciplined on the compliance and Audit part and knowledge of the product being handled
• Good co-ordination and networking skills
• Sales Experience desired, though not mandatory