Relationship Manager

DCB Bank; New Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

DCB Bank is hiring for Role CSM/Sr.CSM/RM/Sr.RM (CASA Sales) at Yamuna Vihar in our Retail Liabilities Branch Banking team. The role focuses on acquiring new quality customers, cross-selling products, and delivering first-class service while maintaining branch aesthetics and customer experience.

The candidate will handle customer service requests accurately and timely, update product knowledge, and seek referrals to deepen market share.

Responsibilities

• To acquire new quality customers and cross sell various products as desired by the Bank from time to time
• To ensure accurate, timely and error free processing of customer service requests
• To overcome problems using guidelines and elevate with expedency, when necessary.
• To ensure the best visual impact of the branches on customers
• To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
• To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• L Other duties may be assigned from time to time as desired by the BankLL

Job description

Location: Yamuna Vihar

Role CSM/Sr.CSM/RM/Sr.RM (CASA Sales) under Retail Liabilities Branch Banking

Role & responsibilities

• To acquire new quality customers and cross sell various products as desired by the Bank from time to time
• To ensure accurate, timely and error free processing of customer service requests
• To overcome problems using guidelines and elevate with expedency, when necessary.
• To ensure the best visual impact of the branches on customers
• To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
• To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• To overcome problems using guidelines and elevate with expedency, when necessary.
• L Other duties may be assigned from time to time as desired by the BankLL