Relationship Manager

DCB Bank; New Delhi; On-site; INR 400,000 - 540,000; Full time

Job summary

DCB Bank in Delhi is seeking a Customer Service Manager (CSM) / Senior CSM / Relationship Manager (RM) / Senior RM for CASA Sales in Retail Liabilities Branch Banking. The role focuses on acquiring quality customers and cross-selling bank products while delivering high-quality service.

The position requires effective handling of customer requests, maintaining strong product knowledge, and driving sales to deepen customer relationships in a competitive market.

Qualifications

• Acquire new quality customers and cross-sell bank products.
• Provide first-class service experience to customers.
• continuously update knowledge of banking products and market trends.

Responsibilities

• Acquire new quality customers and cross-sell products as directed by the Bank.
• Ensure accurate, timely and error-free processing of service requests.
• Resolve issues using guidelines and escalate when necessary.
• Ensure branches present a strong visual impact for customers.
• Deliver excellent service to existing customers and seek referrals for new customers.
• Drive sales to deepen customer relationships and market share.

Skills

Cross-selling

Customer service

Product knowledge

Sales

Job description

Location: laxmi nagar , connaught place ,

Role CSM/Sr.CSM/RM/Sr.RM (CASA Sales) under Retail Liabilities Branch Banking

Role & responsibilities

• To acquire new quality customers and cross sell various products as desired by the Bank from time to time
• To ensure accurate, timely and error free processing of customer service requests
• To overcome problems using guidelines and elevate with expediency, when necessary.
• To ensure the best visual impact of the branches on customers
• To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
• To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• To overcome problems using guidelines and elevate with expediency, when necessary.
• *Other duties may be assigned from time to time as desired by the Bank