Relationship Manager - Premium Accounts

RBL Bank; Satara District; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

RBL Bank is seeking a branch leader to drive business targets across CASA, deposits, and retail assets while executing a robust branch sales strategy. You will lead a team, manage customer acquisition, and promote cross-selling of banking products to expand wallet share.

The role emphasizes regulatory compliance, risk controls, and daily operations management, with a strong focus on customer experience and digital adoption across channels.

Responsibilities

• Drive achievement of business targets across CASA, Fixed Deposits, Retail Assets (Home Loans, Auto Loans) and Fee-based products
• Develop and execute branch sales strategy, ensuring consistent growth in revenue and customer acquisition
• Lead, mentor, and monitor branch team performance, setting clear KPIs and driving productivity
• Promote cross-selling and upselling of banking products to enhance customer wallet share
• Ensure exceptional customer experience, handling escalations proactively and maintaining zero complaint benchmarks
• Maintain strict adherence to regulatory compliance, internal audits, and risk control policies
• Monitor and improve branch profitability, cost efficiency, and market share penetration
• Oversee day-to-day branch operations, including cash operations, service delivery, and infrastructure management
• Build strong local market presence through relationship management, networking, and business development initiatives
• Ensure proper documentation, KYC norms, and AML guidelines are followed across all processes
• Drive digital banking adoption and increase usage of alternate channels among customers
• Maintain high standards of operational discipline, security, and asset management

Job description

Key Responsibilities:

• Drive achievement of business targets across CASA, Fixed Deposits, Retail Assets (Home Loans, Auto Loans), and Fee-based products
• Develop and execute branch sales strategy, ensuring consistent growth in revenue and customer acquisition
• Lead, mentor, and monitor branch team performance, setting clear KPIs and driving productivity
• Promote cross-selling and upselling of banking products to enhance customer wallet share
• Ensure exceptional customer experience, handling escalations proactively and maintaining zero complaint benchmarks
• Maintain strict adherence to regulatory compliance, internal audits, and risk control policies
• Monitor and improve branch profitability, cost efficiency, and market share penetration
• Oversee day-to-day branch operations, including cash operations, service delivery, and infrastructure management
• Build strong local market presence through relationship management, networking, and business development initiatives
• Ensure proper documentation, KYC norms, and AML guidelines are followed across all processes
• Drive digital banking adoption and increase usage of alternate channels among customers
• Maintain high standards of operational discipline, security, and asset management