Senior Relationship Manager

DCB Bank; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

DCB Bank in Hyderabad seeks a role focused on acquiring quality customers, cross-selling banking products, and delivering superior service at branches.

The position emphasizes accurate processing, prompt issue resolution, continuous product knowledge, and proactive sales to deepen customer relationships and market share.

Candidates should adapt to evolving banking products, monitor market trends, and maintain presentation standards across branches.

Responsibilities

• Acquire new quality customers and cross-sell bank products as needed
• Ensure accurate, timely, and error-free processing of service requests
• Resolve issues by following guidelines and expedite when needed
• Ensure the best visual impact of the branches on customers
• Provide first-class service to existing customers and seek references for new customers
• Cross-sell deposits and fee products to deepen market share
• Constantly improve customer relationships and involve in sales to deepen them
• Keep updating knowledge of banking products and market trends
• Improve product knowledge and awareness of competitor products
• Other duties may be assigned by the Bank

Job description

Role & responsibilities

• To acquire new quality customers (should be able to focus on Retail TD, CASA, Fee based product) and cross sell various products as desired by the Bank from time to time
• To ensure accurate, timely and error free processing of customer service requests
• To overcome problems using guidelines and escape with expediency, when necessary.
• To ensure the best visual impact of the branches on customers

• To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
• To constantly endeavour to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• To overcome problems using guidelines and escape with expediency, when necessary.
• *Other duties may be assigned from time to time as desired by the Bank