Relationship Manager

RBL Bank; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

RBL Bank in Mumbai seeks an experienced Branch Manager to lead sales and service delivery at the branch. You will drive targets across CASA, deposits, assets, and fee products, while shaping the branch sales plan and mentoring the team to achieve sustainable growth.

Role requires strong customer focus, risk controls, and regulatory compliance, with emphasis on cross-selling and digital channel adoption to deepen market reach.

Responsibilities

• Drive achievement of business targets across CASA, Fixed Deposits, Retail Assets (Home Loans, Auto Loans) and Fee-based products
• Develop and execute branch sales strategy with consistent revenue growth and customer acquisition
• Lead, mentor, and monitor branch team performance with clear KPIs and productivity focus
• Promote cross-selling and upselling of banking products to enhance wallet share
• Ensure exceptional customer experience and handle escalations with zero complaint benchmarks

Job description

Key Responsibilities:

• Drive achievement of business targets across CASA, Fixed Deposits, Retail Assets (Home Loans, Auto Loans), and Fee-based products
• Develop and execute branch sales strategy, ensuring consistent growth in revenue and customer acquisition
• Lead, mentor, and monitor branch team performance, setting clear KPIs and driving productivity
• Promote cross-selling and upselling of banking products to enhance customer wallet share
• Ensure exceptional customer experience, handling escalations proactively and maintaining zero complaint benchmarks
• Maintain strict adherence to regulatory compliance, internal audits, and risk control policies
• Monitor and improve branch profitability, cost efficiency, and market share penetration
• Oversee day-to-day branch operations, including cash operations, service delivery, and infrastructure management
• Build strong local market presence through relationship management, networking, and business development initiatives
• Ensure proper documentation, KYC norms, and AML guidelines are followed across all processes
• Drive digital banking adoption and increase usage of alternate channels among customers
• Maintain high standards of operational discipline, security, and asset management