Relationship Manager

EdPrime; Delhi Cantonment; On-site; INR 450,000 - 600,000; Full time

Job summary

EdPrime in New Delhi/Jaipur seeks a proactive Relationship Manager to build lasting client relationships and drive business opportunities. You will advise clients, identify needs, and guide decisions with product knowledge, while aiming to upsell solutions and resolve issues to ensure satisfaction.

The role requires strong communication, CRM and MS Office skills, a customer-oriented mindset, and leadership abilities to manage client expectations and contribute to revenue targets.

Qualifications

• Degree in management, marketing, communication, or a similar field.
• Experience in relationship management, customer service, or a similar role.

Responsibilities

• Maintain deep knowledge of company products and services.
• Build and maintain strong relationships with clients, prospects, and partners.
• Research and pursue new business opportunities.
• Identify clients' needs and propose suitable solutions.
• Provide product/service consultations to guide decision-making.
• Upsell and cross-sell products/services to clients.
• Resolve complaints and issues promptly and effectively.
• Meet sales/revenue targets.
• Ensure client satisfaction.

Skills

Relationship building

Communication skills

Conflict resolution

Leadership

Customer-oriented

Education

Degree in management/marketing/communication

Tools

CRM software

Microsoft Office

Job description

• Meeting sales/revenue targets.

RELATIONSHIP MANAGER

We are looking for an outgoing relationship manager to foster strong relationships with our clients. The relationship manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.

To be successful as a relationship manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs.

LOCATION

New Delhi, Jaipur

EMPLOYMENT TYPE

Permanent

What You’ll Do

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Who You are

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.