Relationship Manager

Ruloans Distribution Services Private Limited; Kolkata District; On-site; INR 300,000 - 540,000; Full time

Job summary

Ruloans Distribution Services Private Limited in Kolkata seeks a Relationship Manager to build and sustain strong customer relationships and assess financial needs. You will recommend loan, credit card, and insurance products from our partner network and manage the end-to-end sales process with to-dos from lead generation to documentation.

You will ensure compliance, provide clear product information, and strive for high customer satisfaction and retention while tracking applications and

Qualifications

• Graduate in any discipline.
• Experience in banking or financial services preferred but not mandatory.
• Strong CRM and lead management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Build and maintain strong relationships with customers.
• Manage end-to-end sales process from lead generation to documentation.
• Provide clear product information and ensure compliance with policies.
• Track applications and prepare basic reports on portfolio performance.

Skills

Relationship management

Sales & cross-selling

Customer service

Communication skills

Lead management

Education

Graduate degree

Tools

CRM tools

Job description

Company Description

Ruloans Distribution Services Private Limited is a leading loan distribution company in India, established in 2015 and serving both individuals and businesses. With a presence in over 4,000 cities and partnerships with more than 275 banks and NBFCs, the company has enabled loan disbursements exceeding ₹1,00,000 crore for over one million clients. Ruloans offers a broad portfolio of financial products, including loans, credit cards, and insurance solutions, designed to meet diverse customer needs. Through its Ruconnect App, India’s first B2B loan distribution channel partner platform, Ruloans leverages technology to simplify access to credit, improve transparency, and support informed financial decisions. The company is committed to integrity, customer-centric service, and tailored financial solutions that help clients achieve their goals.

Role Description

This is a full-time, on-site Relationship Manager role based in Kolkata. The Relationship Manager will build and maintain strong relationships with customers, understand their financial needs, and recommend suitable loan, credit card, and insurance products from Ruloans’ partner network. The role includes managing the end-to-end sales process, from lead generation and follow-up to documentation support and coordination with internal teams and lending partners. The Relationship Manager will provide clear product information, ensure compliance with company policies and regulatory guidelines, and strive for high levels of customer satisfaction and retention. Day-to-day responsibilities also include tracking applications, meeting sales and service targets, and preparing basic reports on customer interactions and portfolio performance.

Qualifications

• Strong customer relationship management, client servicing, and interpersonal skills to build trust and long-term engagement.
• Sales, negotiation, and cross-selling abilities, preferably within loans, credit cards, or insurance products.
• Basic financial understanding of retail lending, credit evaluation concepts, and documentation requirements.
• Effective verbal and written communication skills and the ability to explain financial products in a clear, simplified manner.
• Comfort with using mobile apps and computer-based tools for lead management, data entry, and tracking applications.
• Ability to work in a target-driven environment, prioritize tasks, and manage multiple customer cases simultaneously.
• Prior experience in banking, NBFCs, financial services, or loan distribution is preferred but not mandatory.
• Minimum educational qualification: graduate degree in any discipline; additional certifications in finance or sales are an advantage.