Relationship Manager

IIFL Home Finance Ltd.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IIFL Home Finance Ltd. in Bengaluru seeks a dynamic Branch Sales Manager to accelerate home loan growth via direct sourcing, DSA, and open-market channels.

You will lead branch sales operations, cultivate customer and builder relationships, and ensure compliance while driving profitability. The role requires strong leadership, 2–5 years’ BFSI sales experience, and excellent networking and negotiation skills.

Qualifications

• 2-5 years of experience in Home Loan or Mortgage Sales within BFSI / NBFC; exposure to Loans Against Property preferred.
• Direct customer acquisition and channel sales experience; strong local market knowledge and regional network.
• Minimum Graduate.

Responsibilities

• Manage overall branch sales operations, including business development, customer service, and compliance.
• Drive home loan business growth through direct sourcing, DSA, and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills

Leadership

Business development

Networking

Negotiation

Communication

Problem solving

Education

Graduate

Tools

Excel

Sales MIS tools

Job description

Key Responsibilities

• Manage overall branch sales operations, including business development, customer service, and compliance.
• Drive home loan business growth through direct sourcing, DSA, and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills Required

• Proven ability to lead sales teams and manage branch - level P&L.
• Strong business development, networking, negotiation, and influencing skills.
• Excellent interpersonal, communication, and problem - solving abilities.
• High motivation, self - starter attitude, and bias for action in a high -performance environment.
• Strong analytical skills to track performance and drive profitability.
• Working knowledge of Excel and sales MIS tools.

Educational Qualifications and Experience

• 2-5 years of experience in Home Loan or Mortgage Sales within BFSI / NBFC; exposure to Loans Against Property preferred.
• Prior experience in direct customer acquisition and channel sales; strong local market knowledge and established regional network.
• Minimum Graduate.