SERVICE ENGINEER – ELECTRIC VEHICLE (EV) POWERTRAIN AND TECHNICAL SUPPORT

Virya Electric Powertrains; Lucknow; On-site; INR 420,000 - 620,000; Full time

Job summary

Virya Electric Powertrains is seeking a field service engineer to diagnose EV powertrains and provide remote technical support across India. You will troubleshoot motor, controller, inverter, wiring and sensors using diagnostic tools and measurements.

The role requires hands-on experience with EV 2W/3W systems, wiring diagrams, multimeters, and the ability to travel to customer sites. Proficiency in Hindi and at least one South Indian language is mandatory.

Qualifications

• Diploma or BE/BTech in Electrical, Electronics, Automobile or Mechanical Engineering.
• 2–3 years in EV/automotive service or diagnostics; basic motor/controller knowledge, multimeter use, wiring diagrams and fault-finding.

Responsibilities

• EV Powertrain Diagnostics & Technical Support: Diagnose EV 2W/3W motor, controller/inverter, gearbox, DC-DC converter, sensors, wiring and related components using diagnostic tools, fault codes and electrical measurements.
• Remote Resolution & Field Support: Support OEM/dealer teams across India by phone, video and remote diagnostics; handle South India field visits and other locations as required.
• Vehicle-Level Fault Isolation: Identify whether issues arise from Virya components or battery/BMS, charger, vehicle wiring and other interfacing systems.
• Warranty Assessment & Claim Validation: Assist in checking failed parts, warranty eligibility, evidence and technical reasons for approval or rejection.
• RCA, R&D & Quality Coordination: Share field observations and failure data; coordinate investigations and corrective actions with internal teams.
• Case Management, Reporting & Communication: Own assigned service tickets to closure; maintain accurate reports, customer updates, photographs and diagnostic records.
• Dealer Training & Knowledge Support: Support basic technical demonstrations, on-the-job training and sharing of service procedures.
• Safety & Travel: Follow electrical safety procedures and PPE requirements; travel when customer support demands.

Skills

EV diagnostics

Multimeter use

Wiring diagrams

Fault finding

Motor/controller knowledge

Education

Engineering degree (Diploma or BE/BTech)

Job description

KEY RESPONSIBILITIES

• EV Powertrain Diagnostics & Technical Support: Diagnose EV 2W/3W motor, controller/inverter, gearbox, DC-DC converter, sensors, wiring and related components using diagnostic tools, fault codes and electrical measurements.
• Remote Resolution & Field Support: Support OEM/dealer teams across India by phone, video and remote diagnostics; handle South India field visits and other locations as required.
• Vehicle-Level Fault Isolation: Identify whether issues arise from Virya components or battery/BMS, charger, vehicle wiring and other interfacing systems.
• Warranty Assessment & Claim Validation: Assist in checking failed parts, warranty eligibility, evidence and technical reasons for approval or rejection.
• RCA, R&D & Quality Coordination: Share field observations and failure data; coordinate investigations and corrective actions with internal teams.
• Case Management, Reporting & Communication: Own assigned service tickets to closure; maintain accurate reports, customer updates, photographs and diagnostic records.
• Dealer Training & Knowledge Support: Support basic technical demonstrations, on-the-job training and sharing of service procedures.
• Safety & Travel: Follow electrical safety procedures and PPE requirements; travel when customer support demands.

CANDIDATE PROFILE

Technical

• Education: Diploma or B.E./B.Tech in Electrical, Electronics, Automobile or Mechanical Engineering.
• Experience & Skills: 2–3 years in EV/automotive service or diagnostics; basic motor/controller knowledge, multimeter use, wiring diagrams and fault-finding. EV 2W/3W experience preferred.

Behavioural / Communication

• South Indian Language – Mandatory: Proficiency in at least one of Kannada, Tamil, Telugu or Malayalam for primary South India customer support.
• Hindi – Mandatory: Must understand and communicate in Hindi sufficiently to diagnose complaints and remotely support North India dealers/customers.
• English – Required: Good verbal and written English for technical coordination, reports and emails.
• PAN-India Support Readiness: Must independently handle remote service tickets from any region, irrespective of primary field territory; willing to learn, travel and grow into wider responsibilities.