Regional Head (operations)

TLC Relationship Management P Ltd; New Delhi, Bengaluru; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

TLC Relationship Management P Ltd heads the Membership and Subscription business from its head offices in Jasola, New Delhi and Bangalore. The role drives regional growth while ensuring client satisfaction and strong performance across multiple hotels and teams.

The position requires experience managing hotel operations with regional scope and collaborating with corporate functions across tech, marketing, finance, and HR. A Bachelor's is required; MBA highly preferred.

Formación

• Bachelor's degree in a business-related field is required.
• MBA in Sales & Marketing preferred.
• Experience in hospitality or hotel industry is essential.

Responsabilidades

• Lead the Membership and Subscription business across the region.
• Drive new growth while ensuring client and customer satisfaction.
• Manage multi-location hotel teams and P&L for the region.

Conocimientos

Leadership

Sales & Marketing

Client relationship

Team management

Hospitality domain

Educación

Bachelor's degree in Business

MBA in Sales & Marketing

Herramientas

CRM systems

Data analytics

Descripción del empleo

Company Head Office at Jasola, New Delhi and Bangalore

Job Purpose

Lead the TLC Membership and Subscription business in a region ensuring targeted performance, customer and client satisfaction from existing business and driving new growth in that region.

Compensation

Competitive fixed compensation with in-built incentive structure

• Client Satisfaction – maintaining constant connect with Clients in the region
• Member Satisfaction
• New Business and Launch
• Regional PCL.
• Lead multi location, multi hotel teams in the region including Hotel based Managers and Sales Associates and also Contact Centre teams in the region
• Collaborate with the Corporate teams across tech, digital, marketing, finance, and HR to strengthen the region.
• Present the organization narrative and future Vision to clients

Education, Experience & Competencies

Education Critical Competencies

Required: Bachelor's degree — BBA/ B.Tech/ B.Com Recommended: Master’s Degree — MBA (Sales & Marketing) preferred

Technical

• Hospitality domain and tech, financial knowledge
• Ability to work with technology and tech teams to leverage for business
• Excellent inter-personal skills

Behavioral

• Inspiring
• Creating purpose
• Driving Agility
• Building Capability

• Influencing
• Collaborating
• Growing Value
• Innovating

Experience

Extensive experience of working in a leading hotel company preferably with a regional role or head of an Operating P&L of a hotel with a minimum of 200 rooms

Join our young and vibrant organization to challenge yourself and learn new skills every day.