Manager - Operations - Shimla

Treebo Hospitality Ventures; Shimla district; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Treebo Hospitality Ventures is seeking an Area General Manager to execute our expansion and guest-experience strategy across a defined geography. You will oversee operations, drive revenue, and maintain brand standards across multiple hotels, while building partnerships and leading a regional team.

Ideal candidates bring 4–6 years of hospitality leadership, a track record in property acquisition or sales, strong stakeholder management, and a willingness to travel.

Qualifications

• 4–6 years of hospitality management with proven ops and sales success.
• Proven experience in property acquisition and/or sales in hospitality.
• Knowledge of MICE is highly desirable.
• Analytical mindset with strong problem-solving skills.
• Willingness to travel extensively within assigned geography.

Responsibilities

• Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks.
• Drive compliance with brand standards, SOPs, health and safety guidelines, and service quality norms.
• Conduct audits and quality assurance checks and drive corrective actions with hotel partners.
• Lead and mentor on-ground teams; build strong relationships with hotel owners and partners to foster collaboration.

Skills

Leadership

Stakeholder management

Communication

Analytical thinking

Travel readiness

Job description

Treebo Hospitality Ventures is India’s most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back

into budget travel where earlier the traveller was forced to contend with poor quality and hygiene.

Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our

operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely

rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel

management software.

With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional

experiences across our diverse portfolio. Our range of brands—Itsy Hotels, Treebo, Treebo Premium and Medalio—provides a symphony of choices that blend quality, comfort and affordability.

About the Role

As an Area General Manager, you will be responsible for executing the company’s strategic vision of democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure highest levels of guest experience, product quality and business & profitability of the assets. While managing the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio across your area and beyond through your network.

Key Responsibilities

1) Operational Excellence

• Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to
• brand standards and service benchmarks
• Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms
• Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners
• Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution
• Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms

2) Business Development & Growth

• Identify, evaluate, and onboard new hotel properties to expand the company’s portfolio within the
• assigned area
• Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel
• Collaborate with the central business development team to oversee launch process of the signed
• properties
• Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio
• Identify and push sales POCs to close MICE deals for your portfolio properties
• Support pricing, promotions, and campaigns to drive business at the property level
• Engage with local corporate clients, event organizers, and travel planners to push business to your

4) Team & Partner Management

• Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the
• Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
• Build strong relationships with hotel owners and partners to foster collaboration and long-term association

What Are We Looking For

• Strong communication, leadership, and stakeholder management skills.
• 4–6 years of experience in hospitality management with demonstrated success in both operations and
• Proven experience in property acquisition and/or sales in hospitality.
• Knowledge and experience in the MICE segment is highly desirable.
• Analytical mindset with problem-solving and decision-making capabilities.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to travel extensively within the assigned geography.
• Entrepreneurial approach with a strong focus on execution and accountability.