Vice president business operations

Updater Services (UDS); Chennai; In loco; INR 3.200.000 - 5.600.000; Tempo pieno

Descrizione del lavoro

Updater Services (UDS) invites a seasoned Head of Business Operations to shape regional growth across Chennai, ROTN and Kerala. You will work with the COO to drive strategic planning, financial management, customer acquisition and retention, and cross-functional project execution to deliver profitability and service excellence.

You will lead revenue targets, optimize budgets, improve DSO, oversee bids, and expand service offerings while ensuring robust governance and cross-functional

Competenze

• Bachelors/master's degree
• 20+ years experience in facilities management, with proven leadership across different operations and business development
• Demonstrated ability to manage large, cross-functional teams and drive strategic initiatives along strong financial acumen
• Strong understanding of customer lifecycle management, sales strategy, and operational execution
• Adept at identifying growth opportunities and driving change across an organization

Mansioni

• Own regional revenue growth targets and manage the operational P&L for profitability
• Optimize budgets, control expenses, and identify cost-saving opportunities
• Streamline accounts receivable to reduce DSO and ensure timely collections
• Drive strategies for new customer acquisition and expand revenue with existing customers
• Lead commercial aspects of deals with governance alignment (RACI) and tender oversight
• Own operational excellence of the region and ensure seamless service delivery
• Set strategic operational goals aligned with the company mission
• Drive cross-selling and group collaboration across units
• Partner with HR to design talent development and programs
• Champion digital transformation and technology integration in FM

Conoscenze

Facilities management

Cross-functional leadership

Financial acumen

Customer lifecycle management

Sales strategy

Operational execution

Growth mindset

Formazione

Bachelor's degree / Master's degree

Descrizione del lavoro

Head- Business Operations- Chennai, ROTN and Kerala

Position Overview

As the of head of Business Operations, you will play a pivotal leadership role in driving the Regional growth, profitability, and operational excellence. Working closely with the COO, you will oversee strategic planning, financial management, customer acquisition and retention, and cross-functional project execution. This role is responsible for ensuring strong financial performance, operational efficiency, and the successful expansion and diversification of the company;s offerings. In addition, you will lead high-impact corporate initiatives and support the ongoing development and success of the sales and support teams.

Key Responsibilities

Business Goals

• Revenue Growth & P&L Oversight
  • Own the regions revenue growth targets and manage the operational P&L to ensure financial health and profitability.
  • Optimize budgets, control expenses, and identify cost-saving opportunities.
• Improve DSO
  • Streamline the accounts receivable process to reduce DSO.
  • Ensure timely collections and efficient payment cycles.
• Business Development & Opportunity Identification
  • Drive strategies for new customer acquisition along with the other Regional Operations heads and Business development head.
  • Expand revenue streams within the existing customer base and explore diversification opportunities.
• Achieve Revenue Targets
  • Develop and implement strategies to meet and exceed aspirational revenue goals.
• Commercial Management & Bid Oversight
  • Lead the commercial aspects of business deals, ensuring alignment with internal governance (RACI matrix).
  • Enhance bid success rates, with a strong focus on tender management.

Operational Goals

• Operational Leadership
  • Own overall operational excellence of the region and ensure seamless service delivery.
  • Set and implement strategic operational goals aligned with the companys mission.
• Customer Retention
  • Ensure high customer satisfaction and zero attrition through superior service standards.
  • Regularly engage with customers to strengthen relationships and understand evolving needs.
• Service Line Expansion & Geographic Growth
  • Identify and develop new service offerings and explore opportunities for geographic expansion.
  • Responsible for the delivery of the sales team in acquiring new customers and logos.
• Cross-functional Support & Coordination
  • manage key support functions with the respective heads including IR, Compliance, EHS, Admin and others.
  • Promote collaboration and synergy across support functions such as HR, payroll, billing, and administration.

Organizational Goals

• Technology & Innovation
  • Champion digital transformation and lead technology-driven initiatives to keep the region at the forefront of innovation.
• Cross-Selling & Group Collaboration
  • Lead cross-selling efforts across different business units and subsidiaries, maximizing internal synergies and collaborative opportunities.
• Organizational Development
  • Identify organizational/regional improvement areas and lead strategic initiatives to enhance efficiency and productivity.
  • Partner with HR to design and implement talent development and people improvement programs.

Qualifications

• Bachelors/master's degree
• 20+ years experience in facilities management, with proven leadership across different operations and business development
• Demonstrated ability to manage large, cross-functional teams and drive strategic initiatives along strong financial acumen
• Strong understanding of customer lifecycle management, sales strategy, and operational execution.
• Adept at identifying growth opportunities and driving change across an organization

Key Skills & Competencies:

• Strategic Planning Aligning operational goals with business objectives
• Financial Acumen Budgeting, forecasting, and cost control
• Operational Efficiency Streamlining processes and maximizing resource use
• Team Leadership Managing cross-functional teams and driving performance
• Customer centric approach Ensuring high levels of customer satisfaction
• Regulatory Compliance Ensuring adherence to safety, environmental, and labor regulations
• Technology Integration Leveraging FM tech (e.g., CAFM, CMMS) to optimize operations
• Risk Management Identifying and mitigating operational risks
• Change Management Driving organizational change and process improvements

Key Performance Indicators (KPIs):

• Sales & Revenue Target Achievement 100% attainment of regional revenue and sales goals
• Operational Excellence SLA adherence, service delivery quality, and operational uptime
• New Logo Acquisition
• Existing Customer Mining Revenue growth from upselling/cross-selling to existing customers
• Overdue Collections Reduction in overdue receivables and aging analysis improvements
• Reduction in DSO Improvement in cash flow through in time collections
• Customer Satisfaction - Nil Customer loss through excellence in service delivery
• People Retention & Employee engagement
• Technology Integration Implementation and adoption rate of FM tech solutions
• Cost Optimization