Customer Care Associate

TLC DigiTech Pvt. Ltd.; New Delhi; On-site; INR 313,200 - 382,800; Full time

Job summary

A leading company in the travel and hospitality sector is seeking an HR Operations Associate. The role involves managing customer interactions, providing solutions, and maintaining records in a dynamic environment. Ideal candidates will have strong communication skills and a customer-focused approach. Join a dedicated team committed to innovation and excellence in customer service.

Qualifications

• Previous experience in customer support roles.
• Proven track record of exceeding quotas.

Responsibilities

• Manage large volumes of inbound and outbound calls efficiently.
• Identify customer needs and provide solutions.
• Achieve personal and team targets for quality and quantity.

Skills

Communication

Active Listening

Customer Focus

Multitasking

Education

High School Diploma

Tools

CRM Systems

Job description

HR Operations Associate at TLC DigiTech Pvt. Ltd

Company Profile

TLC DigiTech (P) Ltd is a tech product and services company providing end-to-end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.

Set up over 20 years ago, we have a pan-India presence and regional offices in East Africa and Sri Lanka. Our corporate office is in New Delhi, with a team of over 600 employees dedicated to innovation and excellence. Our integrated teams span Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors, offering seamless solutions for our clients.

• CRM built on Salesforce and Heroku
• End-to-end integration managed via MuleSoft
• Mobile applications developed on the Ionic hybrid platform
• Omni-channel contact centres with voice, chat, WhatsApp, Facebook Messenger, email, social media, web, and SMS

TLC ensures compliance and statutory audits through Big Four accounting firms and maintains high standards of information security with ISO 27001, ISO 27701, and SOC2 certifications.

We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other industry bodies.

For more information, visit www.tlcgroup.com.

Position: Customer Care Associate

Company Website: www.tlcgroup.com; www.hotelmemberships.com

Maximum Budget: 3.48 LPA

Job Description for Inbound Customer Service

1. Manage large volumes of inbound and outbound calls efficiently.
2. Follow communication scripts for different topics.
3. Identify customer needs, clarify issues, research, and provide solutions or alternatives.
4. Identify opportunities to upsell products.
5. Build sustainable relationships and engage customers proactively.
6. Maintain detailed records of all interactions in our call centre database.
7. Attend educational seminars to enhance knowledge and performance.
8. Achieve personal and team targets for quality and quantity.

Desired Profile

• Previous experience in customer support roles.
• Proven track record of exceeding quotas.
• Strong verbal communication and active listening skills.
• Familiarity with CRM systems and practices.
• Customer-focused with adaptability to different personalities.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma required.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Customer Service
• Industries: Hotels, Motels, and Hospitality