Regional Manager

Truliv Properties & Services Private Limited; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Growth opportunities within a scaling organization

High-ownership role with direct business impact

Opportunity to lead a fast-growing region

Job summary

Truliv Properties & Services Private Limited is looking for a Regional Manager to oversee operations across multiple properties in Chennai. The ideal candidate must have a Bachelor's degree and 5-7 years of experience in hospitality or real estate.

This role entails responsibility for revenue performance, team leadership, and enhancing customer experience. You will be instrumental in achieving business targets while ensuring operational excellence.

Truliv offers growth opportunities in a dynamic and fast-growing region.

Qualifications

• 5–7 years of relevant experience in co-living, hospitality, or real estate.
• Prior experience handling multi-site operations preferred.
• Excellent communication and stakeholder handling skills.

Responsibilities

• Own regional occupancy, revenue, ARPU, and cost controls.
• Oversee smooth day-to-day operations across all assigned properties.
• Drive high CSAT scores and act as final escalation for resident concerns.

Skills

Leadership

Business Acumen

Operational Excellence

Customer Experience Management

Problem-Solving

Education

Bachelor’s degree in Business Administration or related field

MBA / PGDM

Tools

MS Excel

MIS tools

Job description

Industry: Co-living / Hospitality / Real Estate / Property Management

About Truliv

Truliv is a modern co-living and alternative hospitality brand redefining urban living through thoughtfully designed spaces, community-driven experiences, and tech-enabled operations. With a strong presence across key Indian cities, Truliv focuses on delivering hassle‑free, flexible, and premium living solutions for today’s young professionals and students.

Role Summary

The Regional Manager will be responsible for end‑to‑end regional operations, revenue performance, team leadership, and service quality across multiple Truliv properties in Chennai. This role requires a strong balance of business acumen, people management, operational excellence, and customer experience ownership.

Key Responsibilities

• Business & Revenue Management
• Own regional occupancy, revenue, ARPU, and cost controls
• Drive sales performance, local partnerships, and corporate tie‑ups
• Monitor pricing, discounts, and offers in line with company strategy
• Ensure achievement of monthly and quarterly business targets

Operations & Property Management

• Oversee smooth day‑to‑day operations across all assigned properties
• Ensure SOP adherence, quality standards, and compliance
• Coordinate with central teams for maintenance, housekeeping, and procurement
• Handle escalations related to residents, vendors, and property issues
• Lead, mentor, and manage Property Managers, Wardens, and Operations staff
• Conduct regular performance reviews and training sessions
• Build a high‑ownership, hospitality‑first culture on ground
• Ensure proper staffing and shift planning across properties

Customer Experience & Retention

• Drive high CSAT scores, renewals, and referrals
• Act as the final escalation point for critical resident concerns
• Implement community initiatives and engagement activities

Reporting & Coordination

• Prepare and review MIS reports, dashboards, and regional performance summaries
• Coordinate with Sales, Marketing, Finance, HR, and Tech teams
• Ensure accurate data reporting and operational transparency
• Strong leadership and people management skills
• Excellent communication and stakeholder handling
• Solid understanding of P&L, occupancy metrics, and operational KPIs
• Ability to manage multiple properties and teams simultaneously
• Customer‑centric mindset with problem‑solving orientation
• Proficient in MS Excel, MIS tools, and reporting systems

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, or related field
• MBA / PGDM is an added advantage
• 5–7 years of relevant experience in co‑living, hospitality, real estate, or facilities management
• Prior experience handling multi‑site operations preferred

What We Offer

• Opportunity to lead a fast‑growing region
• High‑ownership role with direct impact on business outcomes
• Growth opportunities within a scaling organization