Cluster Manager

TLC Relationship Management; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

TLC Relationship Management in Bengaluru seeks an experienced leader to oversee membership operations. The role focuses on driving growth, efficiency, and enhancing customer satisfaction while managing teams across various channels.

With a required bachelor’s degree and 8-10 years' experience in hospitality and sales, the candidate will lead initiatives for member acquisition and strengthen hotel partnerships.

Competitive compensation and a vibrant work culture await the right individual ready to take on new challenges.

Qualifications

• 8 – 10 years of experience in the hospitality, direct sales, and team handling.
• Experience in team management and operational excellence.

Responsibilities

• Lead membership operations across hotel clusters in Bengaluru.
• Drive in-hotel membership sales through strong guest interactions.
• Build strong relationships with hotel leadership teams.
• Champion TLC DigiTech’s digital-first approach across partner hotels.
• Lead recruitment and productivity of hotel-based sales teams.

Skills

Leadership

Strategic Thinking

Team Management

Problem-Solving

Data analysis and reporting

Project management

CRM

Education

Bachelor’s degree in hospitality, aviation & travel & tourism management

Job description

Achieve membership growth and revenue growth. Improve customer satisfactions and reduce team attrition.

Location:

Job Purpose

Lead and manage multiple membership operations, driving growth, efficiency, and customer satisfaction while overseeing large teams, sales, and operations across various channels, ensuring alignment with business objectives and company policies.

Compensation

Competitive fixed compensation with in-built monthly incentive structure.

Key Responsibilities

• Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability.
• Drive in-hotel membership sales through strong lobby presence, guest interactions, and conversion of hotel footfalls.
• Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front desk.
• Drive member acquisition through walk-ins, referrals, digital enquiries, partnerships, and activation initiatives.
• Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etc.

Hotel Partnerships & Business Leadership

• Build strong relationships with Hotel GMs and leadership teams to drive program success.
• Conduct regular business reviews and performance monitoring with partner hotels.
• Drive collaboration between hotel teams, marketing, operations and corporate functions.
• Identify new business opportunities, local partnerships and activation opportunities within hotels.

Digital Orientation

• Champion TLC DigiTech’s digital-first approach across partner hotels.
• Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hotel.
• Support digital campaigns, social lead generation, influencer engagement, and data-led sales optimization.

Team Management & Operational Excellence

• Lead recruitment, productivity, grooming, and performance of hotel-based sales teams.
• Ensure compliance with operational, audit, and customer service standards.
• Maintain a strong member-first approach across all hotel operations.

Education, Experience & Competencies

Education

Required: Bachelor’s degree preferably in hospitality, aviation & travel & tourism management.

Technical Competencies

• Project management
• Data analysis and reporting
• CRM

Behavioral Competencies

• Leadership
• Strategic Thinking
• Team Management
• Problem-Solving
• Collaborating with clients

Experience: 8 – 10 years of experience in the hospitality, direct sales, and team handling.

Join our young and vibrant organization to challenge yourself and learn new skills every day.