Regional Collections Manager

People at Turno; Delhi; Sur place; INR 4 000 000 - 7 000 000; Plein temps

Résumé du poste

People at Turno is seeking a highly experienced Regional Collections Manager to lead our collections team and drive recoveries across auto loans. You will develop strategies, coach staff, and work with cross-functional teams to meet targets.

The ideal candidate holds 10+ years in collections, demonstrates proven leadership, and excels in negotiation and analytics in a fast-paced environment. Proficiency in MS Office is required.

Qualifications

• 10+ years of experience in collections, preferably in auto loans.
• Strong leadership and communication skills.
• Proven track record in managing collections teams.
• Excellent analytical and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Responsabilités

• Develop and implement collections strategies to maximize recoveries.
• Lead and manage a team of collections professionals.
• Negotiate repayment plans with customers.
• Prepare regular reports on performance and trends.
• Collaborate with sales and credit teams.

Connaissances

Leadership

Collections

Team management

Negotiation

Data analysis

Formation

Bachelor's degree

Master's degree

Outils

Excel

Description du poste

We are seeking a highly experienced and results-driven Regional Collections Manager to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a strong background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment.

Key Responsibilities:

• Develop and implement effective collections strategies to maximize recoveries and minimize losses.
• Build and maintain relationships with customers to understand their needs and concerns.
• Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans.
• Lead and manage a team of collections professionals to achieve collections targets and objectives.
• Provide coaching, training, and development opportunities to team members to enhance their skills and performance.
• Collaborate with other departments, such as sales and credit, to ensure a cohesive approach to collections.
• Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner.
• Identify and mitigate potential risks associated with auto loan collections, such as fraud and default.
• Prepare and submit regular reports to senior management on collections performance, trends, and issues.
• Analyze collections data and trends to identify areas for improvement and optimize collections processes.

Requirements:

• Bachelor's or Master's degree in Business, Finance, or a related field.
• 10+ years of experience in collections, preferably in the auto loan industry.
• Proven track record of success in managing collections teams and achieving collections targets.
• Excellent leadership and communication skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.