Collections Manager

Muthoot Finance; Mandya District; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Muthoot Finance is seeking an experienced Collections Manager to lead collections for unsecured personal loans and business loans. You will manage both in-house teams and external vendors, drive recovery performance, and ensure customer-centric practices.

Strong regulatory awareness, data privacy compliance, and leadership skills are essential to achieve targets while maintaining fair practices. You will provide MIS reports to senior leadership and collaborate with credit, legal, and operations

Qualifications

• 4 to 8 years of experience in retail loan collections.
• 2 to 3 years in managing unsecured loans.
• Proven experience in managing both in-house collection teams and external vendors.
• Strong knowledge of collections strategy, skip tracing, and legal recovery processes.

Responsibilities

• Lead end-to-end collections for unsecured personal and business loan portfolios.
• Develop, implement and monitor collection strategies to reduce delinquency and improve recovery rates.
• Manage a team of in-house collection officers and ensure meeting daily/weekly/monthly targets.
• Coordinate with third-party collection vendors/agencies across geographies and monitor SLAs.

Skills

Leadership

Recovery optimization

Regulatory compliance

Customer-centric approach

Team management

Training & motivation

Education

Bachelor's degree in Finance or related field

MBA preferred

Job description

Job description

Role & responsibilities We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans. The ideal candidate will have hands-on experience in managing both in-house teams and external collection agencies/vendors. This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer-centric approach.

Key Responsibilities:

• Lead and manage end-to-end collections for unsecured personal and business loan portfolios.
• Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.
• Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met.
• Oversee and coordinate with third-party collection vendors/agencies across multiple geographies.
• Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.
• Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.
• Analyse portfolio performance, bucket-wise delinquency trends, and suggest process improvements.
• Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.
• Provide MIS reports and dashboards to senior leadership with insights and recommendations.
• Train and motivate team members to maintain high standards of collection efficiency and customer interaction.

Qualifications and Skills:

• Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred.
• 4 to 8 years of experience in retail loan collections, with at least 2 to 3 years in managing unsecured loans.
• Proven experience in managing both in-house collection teams and external vendors.
• Strong knowledge of collections strategy, skip tracing, and legal recovery processes.