Regional Collection Manager

Turno; India; Sur place; INR 1 800 000 - 3 000 000; Plein temps

Résumé du poste

Turno is seeking a highly experienced Regional Collections Manager to lead our collections team in India. You will develop and implement effective collections strategies, build customer relationships, and ensure timely repayment of auto loans.

You will coach and manage a team, work cross-functionally with Sales and Credit, and report performance trends to senior management. The ideal candidate has 10+ years in collections, strong leadership and communication skills, and the ability to thrive in

Qualifications

• Bachelor's or Master's degree in Business, Finance or related field.
• 10+ years of experience in collections, preferably in auto loan industry.
• Proven track record of managing collections teams and achieving targets.
• Excellent leadership and communication skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Responsabilités

• Develop and implement effective collections strategies to maximize recoveries.
• Build and maintain relationships with customers to understand their needs.
• Negotiate and agree on repayment plans to ensure timely repayment of loans.
• Lead and manage a team of collections professionals to achieve targets.
• Provide coaching, training, and development opportunities to team members.
• Collaborate with sales and credit to ensure a cohesive approach to collections.
• Provide excellent customer service and respond to inquiries professionally.
• Identify and mitigate risks associated with auto loan collections (fraud, defaults).
• Prepare and submit regular reports to senior management on performance and trends.
• Analyze collections data to identify improvement opportunities and optimize processes.

Connaissances

Leadership

Communication

Analytical thinking

Problem solving

Team management

Client relations

Formation

Bachelor's or Master's degree in Business/Finance

Outils

MS Excel

MS Word

PowerPoint

Description du poste

Job Summary

We are seeking a highly experienced and results-driven Regional Collections Manager to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a strong background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment.

Key Responsibilities

• - Develop and implement effective collections strategies to maximize recoveries and minimize losses.
• - Build and maintain relationships with customers to understand their needs and concerns.
• - Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans.
• - Lead and manage a team of collections professionals to achieve collections targets and objectives.
• - Provide coaching, training, and development opportunities to team members to enhance their skills and performance.
• - Collaborate with other departments, such as sales and credit, to ensure a cohesive approach to collections.
• - Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner.
• - Identify and mitigate potential risks associated with auto loan collections, such as fraud and default.
• - Prepare and submit regular reports to senior management on collections performance, trends, and issues.
• - Analyze collections data and trends to identify areas for improvement and optimize collections processes.

Requirements

• - Bachelor's or Master's degree in Business, Finance, or a related field.
• - 10+ years of experience in collections, preferably in the auto loan industry.
• - Proven track record of success in managing collections teams and achieving collections targets.
• - Excellent leadership and communication skills.
• - Strong analytical and problem-solving skills.
• - Ability to work in a fast-paced and dynamic environment.
• - Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.