Regional Accounts Manager

Rentokil PCI; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Rentokil PCI in Mumbai is seeking a Regional Accounts Manager to manage key accounts, drive revenue growth, and deliver value-aligned solutions from a regional hub in Andheri. You will partner with cross-functional teams to meet client objectives and enhance satisfaction.

The role requires 4+ years in front-line B2B sales and account management, with strong relationship-building and strategic planning skills. Based in Andheri, Mumbai, the position is office-based with local travel expectations.

Qualifications

• 4+ years of front-line B2B sales and account management experience.
• Good knowledge of the local geography/territory where the role is based.
• Proven experience in customer retention and business development.

Responsibilities

• Achieve or exceed sales targets from assigned key accounts by upselling, cross-selling, and introducing new products/services.
• Build strong, trust-based relationships with key decision-makers; ensure timely support and high client satisfaction.
• Develop and execute strategic account plans aligned with client objectives and company growth goals.

Skills

Interpersonal skills

Communication skills

CRM

Collaborative leadership

Problem-solving

Education

Bachelor's Degree in Business/Marketing or related field

Job description

Role - Regional Accounts Manager

Location - Andheri, Mumbai

Experience - 4 to 8 years

About the Role:

The Regional Account Manager is responsible for managing and growing revenue from assigned key accounts by delivering value-aligned solutions, ensuring client satisfaction, and fostering long-term relationships. Acts as a strategic partner to clients and a customer advocate within the organisation.

The incumbent will report to the Vice President Customer Experience. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Achieve or exceed sales targets from assigned key accounts by driving upselling, cross-selling, and new product/service introductions.
• Build strong, trust-based relationships with key decision-makers. Ensure timely support, issue resolution, and high client satisfaction to drive retention and loyalty.
• Develop and execute strategic account plans aligned with both client objectives and organisational growth goals, focusing on revenue expansion and market penetration.
• Represent client needs, pain points, and feedback within the organisation. Collaborate with internal teams to customise solutions and improve service delivery.
• Proactively identify risks in client relationships and develop mitigation strategies to avoid disruptions or dissatisfaction.
• Stay updated on industry trends, customer shifts, and competitor offerings to identify new opportunities and strengthen client positioning.
• Work closely with marketing, product development, operations, and customer support teams to ensure seamless execution of client deliverables and a unified service experience.
• Contribute to the organisations strategic objectives by designing and implementing competitive strategies within key accounts to drive business growth.

Key Result Areas:

• New business development
• Customer acquisition
• Customer retention
• Contract renewal & price increase
• Collection & DSO management
• Farming business from existing customers

Competencies (Skills essential to the role):

• Strong interpersonal and communication skills
• Excellent customer relationship management
• Collaborative leadership and team orientation
• Problem-solving and analytical thinking
• Ability to work effectively with cross-functional teams

Educational Qualification / Other Requirement:

• Bachelors Degree (or equivalent) in Business, Marketing, or related field
• 4+ years of experience, with a blend of front-line B2B sales and account management
• Good knowledge of the local geography/territory where the role is based
• Proven experience in customer retention and business development