Recruitment Coordinator (Voice Process) | India Night Shift

PSG Global Solutions; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading recruitment firm in Pune District is seeking a Recruitment Coordinator (Voice Process) to efficiently manage documentation while engaging with end users through calls. The ideal candidate will have 1-3 years of experience in similar roles and possess strong verbal communication skills. Responsibilities include document management, timely request processing, and maintaining stakeholder communication. The role operates in the night shift, requiring immediate joiners.

Qualifications

• 1 - 3 years of experience in voice process, coordination, or operations roles.
• Experience in handling documentation and process-related tasks.
• Comfortable working in a voice-based role with end-user interaction.

Responsibilities

• Handle and manage high volumes of documents with accuracy.
• Maintain and update complex documentation according to guidelines.
• Interact with end users via calls to resolve queries.

Skills

Strong verbal communication

Documentation skills

Interpersonal skills

Time management

Problem-solving skills

Education

Bachelor’s degree in any discipline

Job description

Recruitment Coordinator (Voice Process) | India Night Shift

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) organization supporting global clients across industries such as healthcare, IT, logistics, retail, staffing, and customer service. With a strong focus on quality hiring, operational excellence, and client success, we are committed to delivering scalable recruitment solutions while fostering a culture of growth, collaboration, and innovation.

Job Summary

We are looking for a dynamic Recruitment Coordinator (Voice Process) to manage high volumes of documentation while actively engaging with end users over calls.

This role requires strong communication skills, the ability to handle complex documentation, and a structured approach to managing process requests efficiently. The ideal candidate should be comfortable balancing voice interactions with backend documentation tasks in a fast‑paced environment.

• Position: Recruitment Coordinator (Voice Process)
• Experience: 1 – 3 Years
• Shift: 6:30 PM to 3:30 AM (IST)
• Joining: Immediate joiners preferred

Key Responsibilities

• Handle and manage high volumes of documents with accuracy and efficiency
• Maintain and update complex documentation as per process guidelines
• Process requests and ensure timely completion within defined SLAs
• Interact with end users via calls to resolve queries and provide updates
• Ensure clear and professional communication with stakeholders
• Maintain proper records and ensure data integrity across systems
• Follow standard operating procedures and compliance requirements
• Collaborate with internal teams to ensure smooth process flow

Qualifications

• Bachelor’s degree in any discipline
• 1 – 3 years of experience in voice process / coordination / operations roles
• Experience in handling documentation and process-related tasks
• Comfortable working in a voice-based role with end‑user interaction

Preferred Skills

• Strong verbal communication and interpersonal skills
• Good documentation and organizational abilities

Ability to handle high-volume workloads

Attention to detail and process-oriented mindset

Problem‑solving skills and ability to manage queries effectively

Time management and multitasking capabilities