Recovery Team Lead

Airtel; Jalandhar; On-site; INR 500,000 - 750,000; Full time

Job summary

Airtel in India seeks a Home Delivery Operations lead to manage HDO within the assigned territory, ensuring smooth service delivery, timely asset recovery, and high customer experience.

You will drive field teams, monitor productivity, coordinate with cross-functional partners, and strive to reduce churn while maintaining service standards across telecom services in the Punjab region.

Qualifications

• 2-8 years of experience in Telecom, Broadband, ISP, Field Operations, or Service Delivery with team handling experience.

Responsibilities

• Manage day-to-day HDO operations.
• Drive broadband equipment and asset recovery.
• Track field team productivity and operational performance.
• Ensure timely service delivery and issue resolution.
• Lead and manage field teams to achieve productivity targets.
• Coordinate with cross-functional teams for operational excellence.
• Maintain high customer satisfaction and reduce churn.

Skills

Operations Management

Team Handling

Asset Recovery

Customer Experience

Field Management

Stakeholder Coordination

Service Delivery

Productivity Management

Job description

Role & responsibilities

Responsible for managing Home Delivery Operations (HDO) within the assigned territory, ensuring smooth service delivery, equipment recovery, team productivity, and excellent customer experience.

Key Responsibilities:

• Manage day-to-day HDO operations.
• Drive broadband equipment and asset recovery.
• Track field team productivity and operational performance.
• Ensure timely service delivery and issue resolution.
• Lead and manage field teams to achieve productivity targets.
• Coordinate with cross-functional teams for operational excellence.
• Maintain high customer satisfaction and reduce churn.

Preferred Experience:

2-8 years of experience in Telecom, Broadband, ISP, Field Operations, or Service Delivery with team handling experience.

Key Skills:

Operations Management | Team Handling | Asset Recovery | Customer Experience | Field Management | Stakeholder Coordination | Service Delivery | Productivity Management.