Territory Manager - Service Delivery

ACT FIBERNET; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ACT FIBERNET in Delhi seeks an experienced Team Lead for field operations. You will lead and mentor a team of field engineers, fiber technicians, and contractors across the territory, driving MTTR, SLA adherence, and customer satisfaction.

You will oversee GPON architecture and maintenance, including OLTs/ONUs and passive splitters, as well as fiber deployment, fault localization, OTDR testing, and precise splicing during outages to ensure reliable service for retail and enterprise subscribers.

Qualifications

• Minimum 4 years in FTTH/ISP operations with at least 2 years in team management.
• Mandatory 2 wheeler and Driving License.
• GPON architecture, Fiber Splicing, OTDR/LSPM testing, IP Networking.

Responsibilities

• Lead and mentor a team of field engineers, fiber technicians, and third-party contractors.
• Drive daily KPIs including MTTR, SLA adherence, and customer satisfaction.
• Manage end-to-end GPON network operations (OLTs/ONUs).
• Oversee fiber deployment, fault localization, OTDR testing, and splicing during outages.
• Coordinate with external cabling vendors and supervise field compliance.

Skills

GPON architecture

Fiber Splicing

OTDR/LSPM testing

IP Networking

Team leadership

Job description

This job is provided by apna.co Role & responsibilities

• Team Leadership & Field Management: Lead and mentor a team of field engineers, fiber technicians, and third-party contractors across the assigned territory. Drive daily KPIs including Mean Time to Repair (MTTR), SLA adherence, and customer satisfaction.
• GPON Architecture & Maintenance: Manage end-to-end GPON network operations, including Optical Line Terminals (OLTs), Optical Network Units (ONUs), and passive optical splitters.
• Fiber Network Operations: Oversee overhead/underground fiber optic cable deployment, fault localization, OTDR testing, and precision fusion splicing during link outages.
• Incidents & SLA Handling: Serve as the point of escalation for critical network outages across Delhi NCR. Ensure swift link restoration and minimal downtime for retail and enterprise subscribers.
• Vendor & Material Management: Coordinate with external cabling vendors, track fiber inventory (splicing kits, patch cords, joint closures), and supervise field compliance standards.

Preferred Candidate Profile

• Minimum 4 years in FTTH/ISP operations with at least 2 years in team management.
• Mandatory 2 wheeler and Driving License
• GPON architecture, Fiber Splicing, OTDR/LSPM testing, IP Networking