Field Collection Executive

Awign; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Job summary

Awign in Bengaluru is seeking motivated Field Router Recovery Executives to recover ACT Broadband routers from customers after service cancellation. The role involves daily field visits, coordinating pickups with customers, and ensuring timely device recovery.

You will update the recovery status in our tracker, work with the operations team on daily progress, and ensure devices are handled safely according to guidelines.

Qualifications

• Daily field visits to recover routers.
• Strong customer interaction and scheduling skills.
• Good time management to meet targets.
• Ability to coordinate with operations and trackers.

Responsibilities

• Visit customer locations assigned for router recovery.
• Contact customers before visiting and schedule pickups.
• Recover routers and accessories, if applicable.
• Update the recovery status in the assigned application or tracker.
• Coordinate with the operations team regarding daily progress.
• Ensure devices are handled safely and submitted as per company guidelines.
• Meet daily and monthly recovery targets.

Skills

Field operations

Customer interaction

Time management

Coordination

Tools

CRM system

Job description

We are looking for motivated Field Router Recovery Executives to recover ACT Broadband routers from customers after service disconnection or cancellation. The role requires daily field visits, customer interaction, and timely device recovery while maintaining professional conduct.

Key Responsibilities

• Visit customer locations assigned for router recovery.
• Contact customers before visiting and schedule pickups.
• Recover Tata Play routers and other accessories, if applicable.
• Update the recovery status in the assigned application or tracker.
• Coordinate with the operations team regarding daily progress.
• Ensure devices are handled safely and submitted as per company guidelines.
• Meet daily and monthly recovery targets.