Recovery Officer

Muthoot Fincorp; Warangal; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking an Area Recovery Manager for the Secured and Unsecured Lending Business. You will report to the Area Manager and drive delinquency reduction, early resolution, and portfolio quality for your location.

The role involves daily monitoring of accounts, field collections where required, and leadership/training of the collections staff to meet business targets. Willingness to travel as per company needs is expected.

Qualifications

• Experience in debt collection or recovery roles.
• Proven ability to handle difficult customers.

Responsibilities

• Reduce delinquency for secured and unsecured lending portfolios.
• Resolve accounts early and normalize behavior.
• Monitor daily accounts and coordinate with branches for collections.

Skills

Result-driven

People handling

Interpersonal communication

Pressure handling

Product market awareness

Portfolio quality focus

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.