Recovery Officer

Muthoot Fincorp Ltd.; Jagtial; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Muthoot Fincorp Ltd. seeks an Area Recovery Manager for Secured & Unsecured Lending to lead collection efforts and reduce delinquencies. You will drive daily account monitoring, engage delinquent borrowers, train staff, and coordinate with branches to ensure smooth collections across secured and unsecured portfolios.

The role reports to the Area Manager and requires travel as per company needs, with a focus on achieving business targets under pressure.

Qualifications

• 3+ years’ experience in collection with 2 years of on-roll team members.
• Proven ability to handle difficult customers.
• Knowledge of other products movement in the market.
• Excellent interpersonal and verbal communication skills.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis.
• Connecting with delinquent borrowers via various methods including phone calls and field collections.
• Responsible for team building and training collection staffs.
• Work closely with Muthoot Fincorp branches for smoother collections.

Skills

Delinquency reduction

Team leadership

Interpersonal communication

Handling difficult customers

Target delivery under pressure

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.