Recovery Officer

Muthoot Fincorp Ltd.; Deoria; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Muthoot Fincorp Ltd. in India seeks an Area Recovery Manager to lead delinquency reduction across secured and unsecured lending in the assigned area. The role reports to Area Manager, and focuses on building and training collections teams while coordinating with branches to streamline collections.

The position requires hands-on field activity, a willingness to travel, and the ability to meet business targets under pressure while ensuring portfolio quality and timely recoveries.

Qualifications

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection
• Be Accountable for Portfolio Quality of the Location.

Skills

Positive attitude

Handling difficult customers

Product movement knowledge

Experience in collection

Interpersonal communication

Team building

Training collections staff

Deliver targets under pressure

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.