Recovery Officer - Secured & Unsecured Lending

Muthoot Fincorp Limited; Deoria; On-site; INR 450,000 - 750,000; Full time

Job summary

Muthoot Fincorp Limited invites applications for a Recovery Officer/Area Recovery Manager in Secured & Unsecured Lending. The role focuses on delinquency reduction, early resolution, and daily account monitoring, with interactions with branches to optimize collections.

The position requires leadership of a collection team, strong communication, and willingness to travel as per company needs.

Qualifications

• Experience in collections and delinquency management.
• Ability to handle difficult customers and deliver targets.
• Willingness to travel as per company requirements.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis.
• Contact delinquent borrowers via phone and field collections.
• Collaborate with Muthoot Fincorp branches for smoother collections.
• Train and guide the collection staff.

Skills

Delinquency reduction

Team building

Staff training

Branch liaison

Communication skills

Job description

Recovery Officer Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection.

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market. At least 3 years’ experience in collection with 2 years of On roll team members. Excellent interpersonal and verbal communication skills Ability to Work & Deliver business targets under pressure. Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

Should have willingness to travel as per company requirement.