Recovery Officer - Secured & Unsecured Lending

Muthoot Fincorp Limited; Bikaner; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Recovery Officer Area Recovery Manager – Secured & Unsecured Lending Business with Muthoot Fincorp Limited seeks to reduce delinquencies, resolve issues promptly, and monitor accounts daily. The role involves connecting with delinquent borrowers via phone and field collections, building and training the team, and coordinating with branches to ensure smooth collections processes.

Candidates should have strong interpersonal and verbal communication skills, be results-driven, and capable of meeting

Qualifications

• Min. 3 years’ experience in collections with 2 years of on-roll team leadership.
• Strong interpersonal and verbal communication skills.
• Ability to work and deliver targets under pressure; ensure portfolio quality.
• Willingness to travel as per company requirements.

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts daily.
• Connect with delinquent borrowers via calls and field collections.
• Lead and train collection staff.
• Collaborate with branches for smoother collections.

Skills

Result oriented

Integrity

Interpersonal communication

Verbal communication

Target-driven

Portfolio quality

Job description

Recovery Officer Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection.

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market. At least 3 years’ experience in collection with 2 years of On roll team members. Excellent interpersonal and verbal communication skills Ability to Work & Deliver business targets under pressure. Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

Should have willingness to travel as per company requirement.