Collection Specialist

Miles Education; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Miles Education in Bengaluru seeks a proactive Collection Specialist to manage customer collections, follow up on outstanding payments, and resolve payment-related queries to ensure timely recovery of receivables. You will coordinate with Finance, Sales and Operations, maintain records, reconcile accounts, and prepare daily/weekly MIS reports while upholding professional relationships with customers.

The ideal candidate has a commerce/finance degree and strong communication and negotiation

Qualifications

• Graduate in Commerce, Finance, Business Administration, or a related field.
• 25 years of experience in collections/accounts receivable.
• Strong communication and negotiation skills.
• Target-oriented with good follow-up skills.
• Good knowledge of MS Excel and MIS reporting.
• Experience with CRM/ERP systems is preferred.
• Prior experience in EdTech, BFSI, or subscription-based businesses will be an advantage.

Responsibilities

• Manage assigned customer accounts and ensure timely payment collection.
• Follow up with customers through calls, emails, and other communication channels.
• Monitor outstanding invoices and ageing reports.
• Achieve monthly collection and recovery targets.
• Identify overdue and high-risk accounts and elevate them appropriately.
• Coordinate with Finance, Sales, and Operations teams to resolve payment issues.
• Maintain accurate records of customer interactions and payment commitments.
• Reconcile customer accounts and follow up on payment discrepancies.
• Prepare daily/weekly collection reports and update MIS.
• Ensure timely closure of payment disputes and pending cases.
• Maintain professional relationships with customers while ensuring effective recovery.

Skills

Collection

Accounts receivable

Communication

Negotiation

MS Excel

MIS reporting

CRM/ERP systems

Education

Bachelor’s degree in Commerce/Finance/Business Administration

Tools

CRM/ERP systems

Job description

We are looking for a proactive Collection Specialist to manage customer collections, follow up on outstanding payments, resolve payment-related queries, and ensure timely recovery of receivables.

Key Responsibilities

• Manage assigned customer accounts and ensure timely payment collection.
• Follow up with customers through calls, emails, and other communication channels.
• Monitor outstanding invoices and ageing reports.
• Achieve monthly collection and recovery targets.
• Identify overdue and high-risk accounts and elevate them appropriately.
• Coordinate with Finance, Sales, and Operations teams to resolve payment issues.
• Maintain accurate records of customer interactions and payment commitments.
• Reconcile customer accounts and follow up on payment discrepancies.
• Prepare daily/weekly collection reports and update MIS.
• Ensure timely closure of payment disputes and pending cases.
• Maintain professional relationships with customers while ensuring effective recovery.

Requirements

• Graduate in Commerce, Finance, Business Administration, or a related field.
• 25 years of experience in collections/accounts receivable.
• Strong communication and negotiation skills.
• Target-oriented with good follow-up skills.
• Good knowledge of MS Excel and MIS reporting.
• Experience with CRM/ERP systems is preferred.
• Prior experience in EdTech, BFSI, or subscription-based businesses will be an advantage.