Collection Executive

Credit Saison India; Ahmedabad District; On-site; INR 250,000 - 400,000; Full time

Job summary

Credit Saison India is seeking a diligent Collection Executive to manage outstanding accounts, contact debtors, and negotiate payment plans to ensure timely recovery while maintaining positive customer relationships.

You will also contact customers, document interactions in the CRM, and collaborate with sales, service, and finance teams to improve collection rates in a fast-paced environment.

Qualifications

• Proven experience in collections or customer service.
• Ability to work in a fast-paced environment.
• Knowledge of collection laws and regulations is a plus.

Responsibilities

• Contact customers with overdue accounts via phone, email, and mail to secure payments.
• Negotiate payment arrangements based on company policies and customer financial situations.
• Maintain accurate records of collection activities in the company's CRM system.
• Investigate and resolve billing discrepancies and payment issues.
• Identify complex collection cases for escalation to management.
• Collaborate with sales, customer service, and finance to optimize collection processes.
• Adhere to collection laws and maintain ethical conduct.
• Prepare regular reports on collection performance and outstanding balances.
• Assist in developing and implementing strategies to improve collection rates and reduce bad debt.

Skills

Communication skills

Negotiation

Interpersonal skills

Attention to detail

Teamwork

Independent work

CRM experience

Education

High school diploma or equivalent

Bachelor's degree in finance or business administration

Tools

MS Office

CRM software

Job description

Job Description

We are seeking a diligent and customer-focused Collection Executive to manage outstanding accounts, contact debtors, and negotiate payment plans to ensure timely recovery of funds while maintaining positive customer relationships.

Job Responsibilities

• Contact customers with overdue accounts via phone, email, and mail to secure payments.


• Negotiate payment arrangements and plans based on company policies and customer financial situations.


• Maintain accurate and up-to-date records of collection activities, customer communications, and payment statuses in the company's CRM system.


• Investigate and resolve billing discrepancies, customer complaints, and payment issues.


• Identify and escape complex collection cases or potential legal actions to management.


• Collaborate with sales, customer service, and finance departments to optimize collection processes.


• Adhere to all relevant collection laws and regulations, ensuring ethical and professional conduct.


• Prepare and submit regular reports on collection performance and outstanding balances.


• Assist in developing and implementing strategies to improve collection rates and reduce bad debt.

Job Qualifications

• High school diploma or equivalent; a bachelor's degree in finance, business administration, or a related field is preferred.


• Proven experience in collections, customer service, or a related financial role.


• Excellent communication, negotiation, and interpersonal skills.


• Strong attention to detail and accuracy in record-keeping.


• Ability to work independently and as part of a team in a fast-paced environment.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.


• Knowledge of collection laws and regulations is an advantage.


• Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.


• Strong problem-solving skills and a results-oriented approach.