Recovery Manager Job ID: 381547

Rentomojo Limited; Bengaluru; On-site; INR 1,600,000 - 2,400,000; Full time

Job summary

Rentomojo Limited in Bengaluru is seeking a seasoned Recovery Manager – South Zone to lead and optimize recovery operations across the South region. You will drive collection performance, manage field recovery teams and partner agencies, and ensure compliance with company policies while meeting regional targets.

The role requires 5–8 years in collections/recovery with at least 2 years in a managerial capacity, and a strong grasp of recovery processes and regulatory requirements.

Qualifications

• 5–8 years of experience in collections/recovery, with at least 2 years in a managerial role.
• Experience managing regional recovery operations, preferably across South India.
• Strong understanding of recovery processes, collections, and compliance requirements.

Responsibilities

• Lead recovery and collections operations across the South Zone.
• Develop and implement recovery strategies to improve collection efficiency and reduce delinquency.
• Manage and monitor regional recovery teams and external collection agencies.
• Track recovery performance against monthly and quarterly targets and take corrective actions where required.
• Review overdue accounts and prioritize recovery efforts based on aging and risk.
• Negotiate repayment plans and settlements with customers when necessary.
• Ensure adherence to legal, regulatory, and company compliance requirements throughout the recovery process.
• Coordinate with Sales, Credit, Operations, and Legal teams to resolve complex recovery cases.
• Prepare MIS reports, dashboards, and recovery performance reviews for senior management.
• Conduct regular field visits, audits, and team performance reviews across the assigned region.
• Identify process improvement opportunities to enhance recovery efficiency and customer experience.
• Train, mentor, and develop regional recovery teams.

Skills

Leadership

Negotiation

Analytical thinking

Communication

Travel flexibility

Problem-solving

Education

Bachelor's degree in Business Administration/Commerce/Finance or related

MBA preferred

Tools

MS Excel

MIS reporting

Job description

About the Company (www.rentomojo.com)

Rentomojo is a market leader and tech-enabled company in rental subscription of furniture and consumer appliances. The company provides affordable and flexible rental subscriptions to cater to mobility needs of Gen Z and Millennials.

RentoMojo, was founded by Geetansh Bamania, an IITM who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle.

Rentomojo is a key beneficiary of India’s rapid urbanisation story, job growth and workforce mobility. ~1mn new members join the workforce every month and 1.2mn-1.5mn employees switch jobs every month. Rentomojo offers attractive bundled rental subscriptions with zero cost of relocation and zero repair and maintenance cost at affordable cost that provides utility of EMI but not its rigidity.

Job Title: Recovery Manager

Location: Bangalore, Karnataka

About the Role

We are looking for an experienced and result-oriented Recovery Manager – South Zone to lead and manage recovery operations across the South region. The role involves driving collection performance, managing field recovery teams and agencies, ensuring compliance with company policies, and achieving regional recovery targets while maintaining positive customer relationships.

Key Responsibilities

• Lead recovery and collections operations across the South Zone.
• Develop and implement recovery strategies to improve collection efficiency and reduce delinquency.
• Manage and monitor regional recovery teams and external collection agencies.
• Track recovery performance against monthly and quarterly targets and take corrective actions where required.
• Review overdue accounts and prioritize recovery efforts based on aging and risk.
• Negotiate repayment plans and settlements with customers when necessary.
• Ensure adherence to legal, regulatory, and company compliance requirements throughout the recovery process.
• Coordinate with Sales, Credit, Operations, and Legal teams to resolve complex recovery cases.
• Prepare MIS reports, dashboards, and recovery performance reviews for senior management.
• Conduct regular field visits, audits, and team performance reviews across the assigned region.
• Identify process improvement opportunities to enhance recovery efficiency and customer experience.
• Train, mentor, and develop regional recovery teams.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Finance, or a related field. MBA is preferred.
• 5–8 years of experience in collections/recovery, with at least 2 years in a managerial role.
• Experience managing regional recovery operations, preferably across South India.
• Strong understanding of recovery processes, collections, and compliance requirements.
• Proficiency in MS Excel and MIS reporting.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent negotiation and conflict resolution abilities.
• Analytical and data-driven decision-making.
• Effective communication and stakeholder management.
• Ability to manage multiple locations and travel extensively.
• Strong problem-solving and planning skills.