Recovery Lead Head

Weekday AI (YC W21); Hyderabad; On-site; INR 800,000 - 2,500,000; Full time

Job summary

A leading financial services firm is seeking a Recovery Lead - Head in Hyderabad to lead collections and recovery operations. This strategic role involves managing end-to-end operations, optimizing recovery processes, and driving portfolio performance. The ideal candidate will have over 6 years of experience in collections management, team leadership, and adherence to compliance guidelines. The position offers a competitive salary ranging from INR 8 to 25 LPA with a focus on maintaining a customer-first approach.

Qualifications

• 6+ years of experience in collections, recovery, or credit risk management.
• Strong understanding of delinquency management and portfolio performance metrics.
• Proven experience managing large collection teams and external recovery agencies.

Responsibilities

• Lead and manage the end-to-end collections and recovery operations.
• Design and implement collection strategies for different delinquency buckets.
• Monitor performance metrics and take corrective actions.
• Optimize operational processes for efficiency and cost-effectiveness.

Skills

Collections management

Team leadership

Risk control

Analytical skills

Negotiation skills

Conflict resolution

Job description

This role is for one of the Weekday's clients. Salary range: Rs 800000 - Rs 2500000 (ie INR 8-25 LPA). Min Experience: 6 years. Location: Hyderabad. JobType: full-time. We are looking for a highly driven Recovery Lead - Head to lead and strengthen the collections and recovery function in Hyderabad. This is a strategic leadership role responsible for managing end-to-end collections operations, optimizing recovery processes, and driving portfolio performance while maintaining a strong customer-first approach. The ideal candidate will bring deep experience in collections management, team leadership, and risk control within financial services, fintech, NBFC, or banking environments.

Key Responsibilities

• Lead and manage the end-to-end collections and recovery operations for assigned portfolios
• Design and implement collection strategies across early, mid, and late delinquency buckets
• Drive recovery performance and reduce non-performing assets through structured action plans
• Manage internal collection teams and external agencies to ensure target achievement
• Monitor daily, weekly, and monthly performance metrics and take corrective actions
• Develop dashboards and MIS reports to track portfolio health and recovery efficiency
• Collaborate with credit and risk teams to identify early warning signals and improve underwriting feedback loops
• Ensure strict adherence to regulatory, legal, and ethical collection practices
• Optimize operational processes to improve efficiency and cost-effectiveness
• Train, mentor, and develop team leaders and collection executives
• Handle escalations and resolve complex recovery cases
• Build scalable frameworks for sustainable and compliant collection growth

What Makes You a Great Fit

• 6+ years of experience in collections, recovery, or credit risk management
• Strong understanding of delinquency management and portfolio performance metrics
• Proven experience managing large collection teams and external recovery agencies
• Ability to design and execute data-driven collection strategies
• Strong analytical skills with experience in MIS reporting and performance tracking
• Excellent leadership and team management capabilities
• Strong negotiation and conflict resolution skills
• Knowledge of compliance, regulatory guidelines, and fair collection practices
• Ability to work in high-pressure, target-driven environments
• Strategic mindset with strong ownership and accountability