Assistant Manager – Collections

HypTechie; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

HypTechie in Hyderabad, India seeks an Assistant Manager to oversee collections operations. The role involves managing vendor portfolios, coordinating field operations, ensuring compliance, and driving resolution of overdue accounts to achieve business goals.

The candidate should have 2+ years of experience in collections or agency management, strong coordination and communication skills, and willingness to travel locally for on-ground operations.

Qualifications

• Minimum 2 years experience in collections, recovery or agency management.
• Strong coordination and communication skills.
• Willingness to travel locally and manage on-ground operations.
• Experience with vendor portfolios and field operations.

Responsibilities

• Vendor management: allocate portfolios based on performance and FO availability.
• Case review & assignment with FOs/Team Leaders using disposition codes.
• Agency coordination and support on complex cases for improved resolution.
• Audit & compliance: audit receipt books and repo kits regularly.
• Billing closure: ensure agency billing within 60 days of completed work.
• Repossession oversight: secure prior approvals and assist with challenges.
• Customer service: handle collection/repossession related inquiries and escalations.
• Legal coordination: liaise with legal for action against chronic defaulters.

Skills

Collections

Vendor Management

Field Officer Management

Dispute Resolution

Compliance & Audit

CRM & HHT

Education

MBA / Postgraduate

Any Graduate

Tools

CRM

HHT

Job description

Location: Hyderabad, India

Experience: 2 to 8 Years

Qualification: Any Graduate / Postgraduate / MBA

Employment Type: Full-Time

Job Summary:

We are seeking a proactive and experienced Assistant Manager to oversee collections operations in Hyderabad. The ideal candidate will be responsible for managing vendor portfolios, coordinating field operations, ensuring compliance, driving resolution of overdue accounts, and optimizing manpower deployment to achieve business goals.

Key Responsibilities:

• Vendor Management: Allocate portfolios based on past performance and Field Officer (FO) availability to ensure adequate manpower capacity.
• Case Review & Assignment: Review cases with FOs/Team Leaders and assign work using disposition codes for effective follow-up.
• Agency Coordination: Assist agencies with call planning, support on complex cases, and provide strategic direction for improved resolution.
• Audit & Compliance: Allocate and audit receipt books and repossession kits (repo kits) regularly to ensure field compliance.
• Billing Closure: Ensure agency billing is finalized within 60 days of the month in which work is completed.
• Repossession Oversight: Secure prior approvals for repo cases and support agencies with repossession-related challenges.
• Customer Service: Handle collection-related and repossession-related customer service issues and escalations.
• Legal Coordination: Liaise with the legal team to initiate action against chronic defaulters and coordinate with enforcement agencies in case of litigation.

Key Skills:

• Collections and Recovery Operations
• Vendor & Field Officer Management
• Dispute & Escalation Resolution
• Legal and Compliance Coordination
• Audit and Risk Control Awareness
• CRM and Tech Tools Familiarity (HHT)

Preferred Candidate Profile:

• Proven experience in collections, recovery, or agency management (min. 2 years).
• Strong coordination, communication, and team-handling skills.
• Ability to work with cross-functional teams including Legal, IT, and Compliance.
• Willingness to travel locally and manage on-ground operations.